Customer Service Fraud Detection
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Job Description
Customer Service Agents perform fraud detection tasks like responding to inquiries and scheduling evaluations. Must meet technical requirements and support members in the process.
Responsibilities:
- Respond to customer inquiries regarding fraud prevention and resolution
- Make outbound calls to schedule In-Home Health Evaluations
- Provide cross-referral services and member communication
Requirements:
- 0-1 year of experience in customer service
- Must meet equipment and platform standards including dual monitors and 16GB RAM
- Must have a cellphone for secondary verification
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