Customer Service Representative, Arabic
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Job Description
Remote Arabic customer service representative supporting REVOLVE, a premium online fashion retailer. Handling calls, email, chat, SMS, complaints, and cross-department resolutions.
Responsibilities:
- Answer inbound telephone calls and provide excellent customer support
- Respond to customer questions and comments via telephone, email, Live Chat, and SMS
- Research and resolve complaints to ensure customer retention and satisfaction
- Follow up on written correspondence and escalate to the customer service manager on duty as necessary
- Coordinate and liaise with other departments to ensure problem resolution
- Work with other customer service team members to promote customer satisfaction
- Work 8am–5pm Monday to Friday, or other agreed hours, on a remote basis
Requirements:
- Strong verbal and written communication skills
- Ability to work in a high-volume inbound call center while upholding quality standards
- Knowledge of apparel construction and fabrication and various fashion categories
- Ability to work required overtime when business needs warrant, with reasonable notice
- Schedule flexibility, as shifts can change based on customer needs
- Ability to work autonomously in a virtual environment
- Reachability by telephone, email, and instant message during work hours
- Ability to meet ongoing productivity standards
- Dedicated quiet and distraction-free workspace, including a desk accommodating a laptop and monitor
- Reliable internet speed of 50 Mbps or greater with Ethernet connection; Wi-Fi is not permitted
- Ability to use the majority of internet bandwidth for work
- Experience with Microsoft Word and Excel
- Typing speed of 50+ words per minute
- Preferred: 1+ years in customer service, help desk, or call center experience
- Preferred: typing speed of 60+ words per minute
- Preferred: working knowledge of website navigation
Benefits:
- Full-time, permanent position
- Remote work arrangement
- Overtime opportunities when business needs warrant, with reasonable notice
- Schedule flexibility with reasonable notice
- Dedicated quiet and distraction-free workspace requirements, including an appropriate work surface
- Reliable internet speed requirement of 50 Mbps or greater with Ethernet connection
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