Customer Service Representative – COBRA
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Job Description
Customer Service Representative providing quality service by responding to inquiries in a high volume call center. Position offers opportunities for professional development and career growth.
Responsibilities:
- Provide quality service by accurately and respectfully responding to inquiries from employees/members, providers, and clients in a high volume call center
- Seamlessly navigate multiple system applications/screens to respond to inquiries
- Thoroughly document all inquiries and actions taken using applicable software applications while following Luminare Health guidelines
Requirements:
- High School diploma or GED equivalent
- Minimum 1 year previous customer service experience
- Ability to work in a fast-paced, high demand, structured service oriented environment
- Excellent verbal, written and interpersonal communication skills
- Ability to effectively deal with problems in varying situations and reach resolution in a timely manner
- Must possess strong reasoning and analytical skills
- Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form
- Flexible; open to continued process improvement
- Ability to learn new/proprietary systems, adapt to various system platforms, and effectively use MS Excel/Word
- Possess a private, dedicated workspace free from distractions with secure, consistently reliable high speed Internet
Benefits:
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
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