Customer Service Representative I – Bilingual Spanish
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Job Description
Bilingual Customer Service Representative handling inquiries for insurance in US and Canada. Assisting customers via phone and web while ensuring service excellence.
Responsibilities:
- Talk with customers, agents and clients by phone and/or web to answer insurance related questions
- Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues
- Assist customers with problem resolution to ensure all insurance requirements are met
- Process policies and related document to ensure accurate and efficient flow through the appropriate processing system
- Provide assistance to other departments when workload dictates
Requirements:
- High school diploma or equivalent required
- Must have at least six months of customer service-related experience
- Must be fluent in English and Spanish (speaking, spelling, and grammar)
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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