Customer Service Representative, Payment Support
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Service Representative supporting payment operations for SupportNinja. Managing supplier data, customer inquiries, payment-related issues, and CRM documentation remotely from the Philippines.
Responsibilities:
- Build, update, and maintain the payments-specific supplier database
- Conduct supplier outreach by email, phone, and other channels to collect and verify information
- Identify and flag inconsistencies, missing data, or potential issues proactively
- Communicate with internal teams to resolve questions and ensure accuracy
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Provide accurate information about products and services
- Resolve customer issues in a timely and efficient manner
- Follow up with customers to ensure issue resolution and satisfaction
- Accurately document customer interactions in the organization's CRM
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Participate in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues
- Perform other duties as assigned
Requirements:
- Minimum of 2 years of previous customer service experience, preferably in a call center environment
- Financial related experience such as billing, invoicing or processing payments
- Exceptional attention to detail and accuracy
- Strong critical thinking skills and ability to ask clear, thoughtful questions
- Highly organized, dependable, and consistent with follow-through
- Comfortable working with systems, repetitive workflows, and outreach (including phone calls)
- Able to work independently while knowing when to escalate issues
- Experience in operations support, data entry, or administrative roles is a plus (not required)
- Strong communication skills, both verbal and written
- Knowledge and experience with a CRM is a plus
- Proficient in using computers and various software applications
- Strong problem-solving skills
- Strong attention to detail
- Must provide own device (BYOD / Bring your own device)
Benefits:
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off
- Birthday leave
- Beautiful facility & Free Meals for onsite positions
- Opportunities for skills training and personal and professional development
- Employee Referral Program
- Experience infinite fun so you can have infinite growth
Similar Jobs
Food Chemist – Customer Support, Food
Food chemist advising SGS customers on food-law assessments, laboratory results, and labels. Supporting testing plans and sales proposals for safer food products.
Customer Care Agent, Greek-speaking
Greek-speaking Customer Care Agent supporting merchants through chat, email, and phone. Explaining myPOS payment products and resolving account issues for fintech customers.
Customer Support Specialist – French Market
French-market Customer Support Specialist supporting users of Metricool’s social media management platform. Resolving platform questions, explaining plans, and gathering feedback remotely.
Customer Support Specialist – German Market
Customer Support Specialist supporting German-speaking users of Metricool’s social media management platform. Resolving inquiries, recommending plans, managing incidents, and improving support resources.
Senior Manager, Customer Experience
Senior Customer Experience Manager scaling strategic physician accounts, retention, advocacy, and community programs. Bioscope.ai applies AI to clinical data for precision medicine.
Customer Service Representative, Receptionist
Remote customer service representative/receptionist serving as first contact for clients and visitors. Handling inquiries, technical issues, account support, billing, and appointment scheduling.
Operations Support Specialist
Operations Support Specialist supporting locum tenens staffing operations for US Anesthesia Partners. Coordinating job postings, credentialing, data integrity, reporting, timekeeping, and billing workflows.
Customer Support
Customer Support Representative resolving complex member, client, and provider inquiries for VSP Vision, an eye-care benefits provider. Processing transactions, researching complaints, and maintaining service standards.
Agency Sales Support Specialist
Sales support specialist serving agency customers for Westcor Land Title Insurance Company. Coordinating title searches, CRM records, reporting, and cross-functional service resolution.
Customer Support Representative – Phone Support
Customer Support Representative handling inbound customer interactions for national brands at Genesis Call Center. Providing account, service, and product support through guided cloud-based systems.
Customer Service Agent – Inbound Support
Remote inbound customer service agent supporting major U.S. brands for Genesis Call Center. Handling customer questions, service requests, account needs, and product support.
Inbound Customer Support Agent
Inbound customer support agent assisting customers with service, accounts, and product support. Genesis Call Center provides outsourced customer service for national brands.
Customer Service Representative – Inbound Calls
Inbound Customer Service Representative assisting customers for national brands across service, healthcare, retail, and roadside support. Working remotely through Genesis Call Center’s cloud-based systems.
Customer Support Representative – Freelancer
Telefonische Kundenbetreuung für einen expandierenden Anbieter von Seniorenbetreuung. Interessenten beraten, Bedarf ermitteln und Gespräche dokumentieren.
Customer Support – SaaS
Customer Support Engineer troubleshooting Userpilot’s B2B SaaS product engagement platform. Resolving SDK, API, integration, and web technology implementation issues for customers.
MII Training Program Support Specialist
MII training support specialist supporting Medicaid agencies’ CMS integrity training through portal access and help desk assistance. Resolving attendee issues remotely on Pacific Time.
Client Support Specialist
Client Support Specialist supporting Rynoh software clients with escheat setup, due diligence, and compliance reporting. Remote Colombia role employed through RemoFirst.
Customer Service Representative, Arabic
Remote Arabic customer service representative supporting REVOLVE’s online fashion shoppers. Handling calls, email, chat, SMS, and complaint resolution.
Customer Service Representative
Remote Customer Service Representative supporting Globe Life insurance customers. Resolving inquiries across phone, email, and written correspondence while meeting quality and service metrics.
Licensed P&C Customer Service Rep
Remote licensed P&C representative supporting TEKsystems customers and agents with property-casualty policy and billing issues. Handling service requests and policy updates without sales.