Customer Service Representative, Polish Speaker
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Job Description
Customer Service Representative assisting Polish-speaking clients in hotel reservations via various communication channels. Joining a vibrant team in the hospitality sector for exceptional customer experience.
Responsibilities:
- Deliver exceptional customer service to Polish-speaking clients via phone, email, and live chat.
- Assist customers with hotel reservations, address inquiries, and resolve issues effectively.
- Maintain a friendly and professional demeanor in all customer interactions.
- Document customer interactions accurately to contribute to service improvements.
- Collaborate with team members and hotel partners to ensure a seamless customer experience.
- Engage in training sessions to stay updated on the latest industry trends and best practices in hospitality.
Requirements:
- Fluency in Polish (both written and spoken) is essential.
- Your nationality and native language must be clearly stated in your application.
- A strong commitment to providing outstanding customer service.
- Previous experience in customer service or hospitality is beneficial, but not required.
- Excellent communication and problem-solving skills.
- Ability to work both independently and collaboratively as part of a team.
- Positive attitude and proactive approach to customer satisfaction.
- Willingness to learn and grow within a supportive and enthusiastic work environment!
Benefits:
- Monthly Performance Bonus
- Fully Paid Relocation Package (paid flight, transfer, and 2 weeks' paid hotel accommodation)
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek lessons
- And More...
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