Customer Service Representative – Specialty Equipment
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Job Description
Customer Service Representative handling customer inquiries in the Specialty Equipment Division of Great American Insurance Group. Responsible for document processing, communication, and problem resolution.
Responsibilities:
- Processes incoming insurance documents, accurately entering customer information into internal systems
- Handles inbound and outbound phone calls to address customer inquiries and follow-up on documentation or account issues
- Reviews and replies to correspondence received through email customer service channels
- Researches and resolves simple to moderately complex concerns and inquiries in real-time for customers and policyholders
- Refers more complex issues to more experienced staff
- Determines the best method to resolve issues to ensure customer satisfaction and adherence to the organization’s policies
- Coordinates problem resolution with necessary internal and external teams
- Documents and updates customer records based on interactions
- Works within guidance to arrange and prioritize activities to meet business objectives
- Participates in team initiatives and shares feedback to improve processes and customer experience
- Performs other duties as assigned
Requirements:
- High School Diploma or equivalent experience
- Generally, a minimum of 3 years of Customer Service or Contact Center experience
- focus on data entry, email, and/or live chat servicing
- Excellent written & verbal communication skills
- Proficient keyboard skills with a typing speed of 40+ WPM
Benefits:
- medical, dental, and vision coverage
- wellness plans
- parental leave
- adoption assistance
- tuition reimbursement
- Paid Time Off
- paid holidays
- 401(k) plan with company match
- employee stock purchase plan
- commuter benefits
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