Customer Service Representative
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Job Description
Customer Service Representative at The Cigna Group responding to healthcare provider inquiries. Focused on delivering excellent service in a remote setting.
Responsibilities:
- Answer inbound calls from health care providers with inquiries regarding medical claims, benefits, appeals, prior authorizations, and medical codes.
- Take inbound calls while toggling through several applications on multiple screens.
- Attend 100% of trainings, and the first 90 days of employment.
- Resolve customer complaints through independent problem-solving skills and one-call resolution.
- Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.
Requirements:
- High School diploma or equivalent
- 1 year of customer service experience is required
- Intermediate proficiency in Microsoft Outlook
- Knowledge of Medical Terminology a PLUS
- Excellent written and oral communication skills
- A dedicated workspace with no distractions is required
Benefits:
- Well-being programs
- Career development opportunities
- Flexible working arrangements
- Employee assistance programs
- Remote work policy
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