Senior Customer Experience Quality Management Analyst
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Job Description
Senior Analyst in customer experience quality management at DaVita focusing on patient care and operational excellence. Join a team that values community and quality health outcomes.
Responsibilities:
- A "Community first, Company second" culture based on Core Values that really matter.
- Clinical outcomes consistently ranked above the national average.
- Award-winning education and training across multiple career paths to help you reach your potential.
- Performance-based rewards based on stellar individual and team contributions.
- Dedication, above all, to caring for patients suffering from chronic kidney failure around the world.
Requirements:
- High school diploma or equivalent required
- Minimum of three (3) years' healthcare reimbursement experience preferred
- Demonstrated knowledge of insurance rules, regulations and Coordination of Benefits for federal, state, and managed care payors in multiple states preferred
- Basic computer skills and proficiency in MS Word, Excel, and Outlook required
Benefits:
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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