Customer Service Representative
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Job Description
Customer Service Representative handling SupportNinja customer inquiries via phone, email, and chat. Resolving issues, documenting interactions, and meeting customer service KPIs remotely.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Provide accurate information about products and services to customers
- Resolve customer issues in a timely and efficient manner
- Follow up with customers to ensure issue resolution and customer satisfaction
- Document customer interactions accurately in the organization's CRM
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Participate in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues
Requirements:
- Previous customer service experience or equivalent
- Must meet minimum BYOD (bring your own device) and internet speed specifications
- Good communication skills, both verbal and written
- Proficient in using computers and various software applications
Benefits:
- Remote/work-from-home setup
- BYOD equipment arrangement
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