Customer Service Representative
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Job Description
Customer Service Representative supporting federal student loan borrowers at Central Research. Handling high-volume calls, account questions, repayment options, and applications remotely.
Responsibilities:
- Support federal student loan borrowers by phone
- Help borrowers understand their accounts, repayment options, and application processes
- Handle inbound and outbound calls in a fast-paced, high-volume contact center
- Provide accurate, professional, and courteous support on every call
- Follow federal regulations, company policies, and data security requirements
- Meet established performance metrics and quality assurance standards
Requirements:
- Must be a US Citizen
- High School diploma or GED
- 6+ months of customer service in a business, non-retail environment or call center experience
- 6+ months of computer experience in a business setting
- Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
- Ability to obtain and maintain a Federal Public Trust (5c) security clearance
- Financial/credit history and background will be reviewed
- Not in default on federal student loans
- Demonstrated financial responsibility
- No felony convictions within the past 7 years
- Misdemeanor convictions within the past 7 years may impact eligibility
- No non-medical collections totaling $7,500 or more
- Reliable high-speed internet connection; wired Ethernet required, no Wi-Fi
- Quiet, private, and distraction-free home workspace
- No caregiving responsibilities or other interruptions during scheduled work hours
- Preferred: Prior call center experience
- Preferred: Associate or bachelor's degree
- Applicants residing in California, Hawaii, New York, Oregon, Washington, Illinois, and the city of Philadelphia cannot be considered
Benefits:
- Fully remote position
- CRI provides all equipment needed to perform the job
- Equal Opportunity Employer, including veterans and individuals with disabilities
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