Customer Service Representative
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Job Description
Customer Service Representative at Ocean Bank handling customer inquiries across various platforms. Responsible for account maintenance and assisting banking operations in a remote capacity.
Responsibilities:
- Handle account maintenance, reviewing documentation, processing wires, internal transfers, CD reinvestments and withdrawals, debit card requests, loan payments and advances
- Respond to customer and internal service requests
- Actively manage tickets in the KACE queue in accordance with SLAs
- Ensure confidentiality of sensitive information
- Report system downtime
- Assist BSC Officers as needed
- Serve as backup support for the Contact Center
- Provide administrative and operational assistance to ensure efficient, accurate, and timely service delivery across the bank
Requirements:
- High school diploma or equivalent
- 2+ years of banking experience, general office, administrative or related financial customer service experience in a financial institution
- Must be self-motivated and detail oriented
- Ability to multitask and prioritize work in fast paced environment
- Ability to work in a team environment
- Must be able to work independently and manage time and tasks wisely
- Must be able to work a flexible schedule based on department needs
- Must be able to master the ability to handle confidential information
- Must be able to understand and implement job related policies and procedures
- Must possess good verbal and written communication skills, interpersonal and organizational skills
- Computer knowledgeable in MS Office Software (Excel, Word, and Outlook, Power Point)
- Jack Henry experience and knowledge of banking laws and regulations, such as the Bank Secrecy Act/AML and Patriot
Benefits:
- None specified
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