Customer Service Representative
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Job Description
Customer Service Representative working remotely in Virginia for TTEC. Resolving customer inquiries and ensuring exceptional service experience.
Responsibilities:
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Understand customer needs, think critically, and multi-task to resolve issues fast
Requirements:
- 6 months or more of customer services experience
- High school diploma or equivalent
- Strong computer proficiency and experience navigating multiple applications simultaneously
- Strong multi-tasking, critical thinking, attentiveness, and problem-solving skills
- Learns quickly, applies new knowledge, and helps build a positive, productive team
- High speed internet (>15 mbps)
Benefits:
- Performance bonus opportunities
- PTO
- Tuition reimbursement
- Health and wellness incentives
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