Customer Solutions Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Solutions Engineer providing hands-on optimization and technical guidance for Abnormal’s enterprise cybersecurity platform. Supporting CSMs through project-based customer engagements, configuration reviews, troubleshooting, and adoption improvement.
Responsibilities:
- Serve as a flexible technical resource for challenging or recurring account situations beyond standard support.
- Take on short-term, project-based technical engagements for customers without a dedicated TAM.
- Partner with CSMs to assess customer technical needs, join investigative or best-practices calls, and determine next steps.
- Lead hands-on platform optimization, including configuration reviews, best-practices setup, and proactive tuning.
- Document session recaps and next steps in CRM.
- Advise customers on underused contracted features and identify upsell or professional services/deployment opportunities.
- Escalate situations beyond the role’s scope to the Critical Situation Manager or Technical Support with a documented hand-off.
- Surface recurring technical themes and segment-level gaps to Product, Engineering, and Customer Success.
Requirements:
- 3+ years of experience in a customer-facing technical role, including email infrastructure, IT security/administration, engineering, or technical support, in enterprise SaaS or cybersecurity.
- Solid grounding in Abnormal’s platform and configuration best practices.
- Ability to work independently with customers without a senior technical resource present.
- Strong triage judgment to determine appropriate technical guidance or escalation.
- Ability to manage multiple concurrent, time-bound engagements across a broad book of business.
- Excellent communication skills with technical and business stakeholders, including senior customer stakeholders.
- Strong planning and time-management skills.
- Empathy-driven ownership mentality and comfort handling ambiguous, unfamiliar technical situations.
Benefits:
- Bonus or incentive compensation eligibility
- Equity eligibility
- Comprehensive benefits package
Similar Jobs
Senior Consultant – Solutions
Solutions Consultant designing procurement solutions and leading RFP/RFI processes for WNS, an AI-powered intelligent operations and transformation company. Developing proposals, frameworks, and client-facing materials.
Senior Solutions Engineer – Partners
Senior Solutions Engineer helping channel partners sell and deploy Tailscale’s secure networking software. Leading technical discovery, architecture, enablement, and co-selling for complex partner deals.
Senior Solutions Engineer – Partners
Senior Solutions Engineer enabling channel partners for Tailscale, which securely interconnects people and devices. Leading technical discovery, co-selling, architecture, demos, and partner enablement for secure networking solutions.
Senior Solutions Consultant
Senior Solutions Consultant helping EcoOnline sell workplace safety and sustainability SaaS across ANZ. Designing solutions, leading discovery, and delivering value-focused customer demonstrations.
Solution Architect – Data & Analytics
Solution Architect designing data, analytics, and AI platforms for client businesses. Splitting time between client delivery and presales solution design at Lingaro Group.
Senior Partner Solutions Engineer
Senior Partner Solutions Engineer supporting Wiz’s cloud and AI security platform through UK channel partners. Delivering technical strategy, demos, training, and executive solutions across major cloud providers.
Solution Architect
Solution Architect designing secure, scalable enterprise systems for Canada’s largest credit union. Translating business objectives into technology solutions and guiding delivery across platforms.
Senior Clinical Solutions Consultant, Pharmacy Automation
Senior clinical consultant optimizing BD’s pharmacy automation solutions for central fill operations. Advising healthcare customers through workflow design, implementation, and continuous improvement.
Senior Solutions Architect, Cloud Partner Operations
NVIDIA Solutions Architect improving Day 2 operations for AI cloud partners. Advancing reliability, performance, economics, and operational maturity across large-scale AI infrastructure.
Solutions Architect
Arquiteto de Soluções projetando arquiteturas e integrações Java para o Grupo SysMap, ecossistema brasileiro de tecnologia. Aplicando microsserviços, cloud, DevOps, segurança e containers em transformação digital.
AI Sales Solutions Engineer
AI Sales Solutions Engineer translating CM.com’s AI-powered customer engagement platform into business value for US customers. Leading technical discovery, demos, solution design, and partner enablement.
Enterprise Solutions Engineer
Enterprise Solutions Engineer helping Resolve AI sell autonomous production-engineering software. Leading technical demos, enterprise evaluations, and proof-of-concepts for cloud-native customers.
Enterprise Solutions Engineer
Enterprise Solutions Engineer helping Resolve AI sell its autonomous AI Production Engineer platform. Leading enterprise demos, technical evaluations, pilots, and consultative sales cycles.
Solutions Manager – Wholesale Roaming, Billing, Settlement & Standards
Wholesale roaming settlement specialist shaping billing, pricing, and clearing for Skylo’s direct-to-device satellite connectivity. Representing Skylo in GSMA standards work and scaling auditable NTN roaming operations.
Technical Solutions Specialist
Technical Solutions Specialist helping Dropbox customers in Japan deploy secure collaboration and AI workflows. Leading pre-sales discovery, demos, integrations, security discussions, and partner enablement across Japan and Korea.
Solutions Engineer – IoT
Senior IoT Solutions Engineer enabling chipset, module, and firmware integrations for Skylo’s direct-to-device satellite connectivity platform. Supporting developers and partners from device setup through validated NB-IoT NTN sessions.
Senior Solutions Engineer – Signaling & Routing
Senior signaling engineer configuring Diameter routing and validating MNO interconnects for Skylo’s direct-to-device satellite connectivity. Troubleshooting live mobile-core traffic across IPX partners and global telecom networks.
Solutions Engineer
Cisco Solutions Engineer leading secure networking, security, and Zero Trust architectures for Missile Defense Agency customers. Driving technical strategy, demonstrations, and mission outcomes across defense accounts.
Solution Architect
Solution Architect owning discovery, integration design and delivery governance for Five Sigma’s data-oriented insurance claims platform. Feeding customer insights into scalable product enhancements.
Solutions Engineer – Enterprise
Enterprise Solutions Engineer designing tailored data center and cloud infrastructure solutions for SHI, a global IT services provider. Supporting sales teams, customers, OEMs, and enterprise technology opportunities.