Customer Success, Customer Support
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Job Description
Customer Success role managing client support inquiries for Big Kids ecommerce agency. Utilizing Crisp and communicating with the team to resolve client issues and improve processes.
Responsibilities:
- Respond to incoming customer inquiries using a customer support tool (Crisp)
- Handle requests according to a well-defined procedure (refunds, reshipments, apologies, thank-yous...)
- Escalate information to the team via Slack to identify potential bugs or issues in logistics or marketing
- Use Crisp, Shopify (for refunds), Big Kids Logistique (internal logistics tool)
- Communicate with the team via Slack and email
Requirements:
- Good command of French
- Be detail-oriented and well organized
- Be available at minimum from 9:00 AM to 5:00 PM
Benefits:
- Employees can work remotely
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