Customer Success Manager, AI Agents
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager owning onboarding, adoption, renewals, and expansion for Central’s AI phone and back-office automation platform. Configuring workflows and supporting small-business customers.
Responsibilities:
- Own the customer relationship and account after signing, including onboarding, adoption, renewal, and expansion
- Manage a book of live accounts and track live status, issues, customer sentiment, and unresolved items
- Run follow-ups on open items, deals, escalations, and promised callbacks
- Take new customers live by setting up call forwarding, building flows, connecting supported integrations, and testing end to end on real records
- Configure call flows, prompts, transfer settings, SMS, notifications, and other product settings
- Conduct several customer calls daily, including onboarding, check-ins, escalations, and saves
- Identify churn risk, work past-due invoices, and close upsells
- Identify repetitive back-office work suitable for future automation and propose opportunities
- Document recurring fixes as reusable plays
- Manage engineering handoffs while retaining ownership of customer updates, timelines, and follow-up
- Provide daily written progress reports and resolve or update open items the same day
- Lead new implementations end to end and submit complete engineering escalations
- Proactively prevent churn, document fixes, close expansion revenue, and propose back-office automation opportunities
Requirements:
- 2+ years in B2B Customer Success, Account Management, or Tech Support owning a named account list
- Hands-on software configuration experience, including automations, IVR, phone trees, CRM, or no-code tools
- Technical fluency, including reading API documentation and understanding webhooks
- Daily phone communication with clients
- Proven experience carrying a retention, renewal, or upsell target
- Clear, confident spoken English for live calls with US business owners and clinic staff
- Full availability for live calls during US business hours
- High-level written English for autonomous customer email management
- Telephony experience, healthcare front-office/practice management/EHR/RCM experience, startup experience, familiarity with Linear, Jira, Stripe, and Slack Connect, and experience shipping AI automations/agents/scripts are nice-to-haves
Benefits:
- Fully remote work arrangement
- Flexible hours, with mandatory alignment with US client working hours
Similar Jobs
Customer Success / Support Operations Evaluator
Customer success evaluator reviewing AI-generated documents, spreadsheets, and slides for Mercor. Grading quality and providing structured feedback to improve frontier AI systems.
Customer Success Manager
Customer Success Manager guiding APAC enterprises to maximize Optro’s AI-powered GRC platform. Managing strategic accounts, retention, expansion, training, and customer feedback across Japan and regional markets.
Customer Success Manager, AI Agents
Customer Success Manager owning onboarding, adoption, retention, and expansion for Central’s AI phone automation platform. Configuring call flows, managing accounts, and driving customer outcomes remotely.
Customer Success Manager, AI Agents
Customer Success Manager owning onboarding, retention, and expansion for Central’s AI agents serving clinics and small businesses. Configuring workflows, supporting integrations, and preventing churn.
Customer Success Manager, AI Agents
Customer Success Manager owning onboarding, adoption, retention, and expansion for Central’s AI phone agents. Configuring workflows and supporting clinics and small businesses remotely.
Customer Success Officer
Customer Success Officer supporting Libertex online trading clients via chat, phone, tickets, and email. Resolving platform issues and guiding traders on products and documents.
Senior Customer Success Manager
Senior Customer Success Manager managing client relationships, renewals, and upsells for Catchafire’s nonprofit connection platform. Driving customer outcomes through data insights, business reviews, and cross-functional collaboration.
Implementation & Customer Success Manager – AI Agents
Implementation and Customer Success Manager launching and optimizing Central’s AI agents for business operations. Managing customer onboarding, integrations, troubleshooting, adoption, renewals, and expansion.
Implementation & Customer Success Manager – AI Agents
Implementation and Customer Success Manager deploying Central’s AI agents for business operations. Owning customer onboarding, integrations, troubleshooting, retention, and expansion.
Implementation, Customer Success Manager – AI Agents
Implementation and Customer Success Manager configuring AI agents for business operations. Leading onboarding, troubleshooting integrations, and driving customer retention and expansion.
Implementation and Customer Success Manager – AI Agents
Implementation and Customer Success Manager owning customer implementations for Central’s AI agents. Configuring workflows, integrations, and automations while driving adoption, retention, and expansion.
Customer Success Manager – AI Agents
Implementation and customer success manager configuring Central’s AI call agents for clinics and small businesses. Onboarding customers, managing integrations, troubleshooting issues, and reducing churn.
Vendor Success Manager
Vendor Success Manager improving third-party vendor performance for Lessen, a tech-enabled property-services provider. Managing affiliate relationships, dispatch plans, coaching, metrics, sourcing, and escalations.
Client Success Manager, Pharma
Client Success Manager managing pharmaceutical client accounts for Doximity’s clinical AI platform. Owning campaigns, regulatory coordination, timelines, content launches, and performance reporting.
Customer Success Manager III
Customer Success Manager advising enterprise healthcare SaaS customers across the South and Plains. Driving retention, expansion, executive alignment, and measurable customer outcomes.
Client Success Operations Coordinator
Client Success Operations Coordinator managing Intellect’s mental-health roadshows across Asia. Coordinating staffing, merchandise logistics, vendors, onboarding, and Client Success processes.
Senior Manager, Client Success
Senior Client Success Manager leading enterprise SaaS client success for Foundant’s nonprofit and philanthropic software portfolio. Managing teams, escalations, adoption, retention, and expansion opportunities.
CRM Lead
CRM Lead growing email and SMS revenue for Snuggle Me Organic, a baby-products brand. Building lifecycle journeys, retention strategy and customer insight programs.
Customer Success Director
Customer Success Director leading EMEA retention, expansion and customer success teams. Driving GRR/NRR growth for EDITED’s AI-powered retail intelligence platform.
Customer Success Specialist
Customer Success Specialist growing Zen Educate’s US school partnerships and educator placements. Supporting educators while helping schools reduce temporary staffing costs.