Customer Success Manager – AI Agents
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Job Description
Implementation and customer success manager configuring Central’s AI call agents for clinics and small businesses. Onboarding customers, managing integrations, troubleshooting issues, and reducing churn.
Responsibilities:
- Take new customers live by setting up call forwarding and building their call flow while testing it end-to-end
- Configure product features including flow builder, prompt builder, transfer settings, and notification rules
- Manage integrations with systems like athenahealth, Brightree, and Availity, ensuring all API keys and credentials are properly set up
- Conduct customer calls daily for onboarding, check-ins, escalations, and proactive interventions
- Triage issues to engineering with detailed reports, verifying fixes and keeping customers informed
- Identify churn risks early and intervene to protect revenue, including addressing past-due invoices
- Document recurring fixes to streamline future processes and enable self-service for customers
- Maintain regular communication with clients to ensure satisfaction and address any concerns promptly
Requirements:
- 3+ years of experience in implementation, onboarding, technical account management, or customer success in a B2B software environment
- Proven experience in configuring software for customers using workflow or automation builders
- Daily interaction with customers via phone, not limited to email support
- Hands-on experience with telephony systems (e.g., VoIP, Twilio) or healthcare systems (EHR, PMS)
- Ability to work from 9am–5pm US Eastern time, regardless of your location
- Strong written English skills sufficient to manage customer emails without review
Benefits:
- Opportunity to work with cutting-edge AI technology in a fast-paced environment
- Collaborative team culture that values innovation and proactive problem-solving
- Professional development opportunities to enhance your skills and career growth
- Remote work flexibility, allowing you to work from anywhere
- Comprehensive support for onboarding and continuous training
- Competitive compensation package with potential for growth based on performance
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