Customer Success / Support Operations Evaluator
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Job Description
Customer success evaluator reviewing AI-generated documents, spreadsheets, and slides for Mercor. Grading quality and providing structured feedback to improve frontier AI systems.
Responsibilities:
- Review and assess AI-generated work products, including documents, spreadsheets, and slide decks
- Apply subject-matter expertise to grade outputs for accuracy, rigor, and domain quality
- Evaluate AI-generated artifacts against domain-specific quality rubrics
- Identify factual, aesthetic, and presentation errors
- Provide clear, structured written feedback
- Work on projects focused on training and enhancing AI systems
Requirements:
- 5+ years of relevant professional experience in Customer success / support operations
- Native or professional fluency in English
- Highly proficient in Microsoft Office and Google Workspace, especially Google Slides / PowerPoint
- Advanced degree (Master's or higher) from a reputable institution preferred
- Must be able to work as an independent contractor
- H1-B and STEM OPT candidates are not supported
Benefits:
- Fully remote work
- Flexible schedule / work completed on your own schedule
- Weekly payments via Stripe or Wise
- Competitive pay
- Opportunity to collaborate with leading researchers
- Opportunity to help shape next-generation AI systems
- Referral program offering up to $480 per successful referral
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