Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager managing post-sale outcomes in AI-powered business communications for a fast-growing company. Focusing on customer success, retention, and expansion through strategic account ownership.
Responsibilities:
- Become a platform expert
- Master AI agents, automations, integrations, and analytics
- Advise customers on ROI and workflow optimization
- Own customer relationships
- Own onboarding, adoption, and expansion lifecycle
- Act as the main strategic point of contact
- Design AI solutions
- Configure AI agents across voice, chat, and messaging
- Translate business needs into scalable system designs
- Support ATS and CRM integrations
- Drive adoption and ROI
- Ensure strong product adoption and usage growth
- Identify opportunities for deeper workflow embedding
- Run strategic reviews
- Lead QBRs and performance check-ins
- Identify risks early and mitigate churn
- Identify growth opportunities
- Spot expansion opportunities based on customer success
- Partner with leadership on retention strategy
Requirements:
- Experience in post-sale SaaS Customer Success roles
- Strong systems thinking and technical curiosity
- Ability to design solutions, not just manage relationships
- Comfortable working in ambiguity and fast-paced environments
- Excellent English communication with U.S. customers
- Proactive, structured, and accountable mindset
Benefits:
- High ownership in a fast-growing AI company
- Direct impact on customers, product, and revenue
- Close collaboration with founders and engineering teams
- Strong growth and performance-based progression
- Opportunity to work on real AI-driven transformation in enterprise workflows
Similar Jobs
Senior Customer Success Manager, SMB
Senior Customer Success Manager at Deel focusing on high-value accounts and optimizing customer relationships. Driving strategic account success and managing customer experiences across a global platform.
Customer Success Manager
Customer Success Manager managing existing client relationships for HENRICHSEN4s. Responsibilities include sales cycle management and supporting technological changes for clients.
Senior Director, Client Success
Senior Director, Client Success leading a high-impact team to optimize revenue for complex global accounts in the travel management sector.
Client Success Coordinator
Client Success Coordinator providing project coordination and client support at Succession Resource Group, ensuring alignment between project goals and client needs in a remote setting.
Customer Success Manager
Customer Success Manager ensuring customers achieve desired outcomes at gaiia. Collaborating with teams to promote satisfaction and retention in a fully remote environment.
Vice President, Consulting & Client Success
Healthcare consultant leading consulting and client success teams for Gainwell Technologies. Focused on Data and Analytics and Population Health service lines with a commitment to improving healthcare outcomes.
CRM Manager
CRM Manager at ShareGate evolving HubSpot for multiple product lines. Leading CRM reliability, projects, and mentoring administrators.
Director of Customer Success, Brick & Mortar
Director of Customer Success at OpenLoop, focused on education and client enablement in the B&M vertical. Building strategies and leading a new team remotely.
Customer Success Manager
Customer Success Manager supporting clients at OpenLoop remotely. Ensuring client satisfaction through onboarding, training, and ongoing account support.
Senior Customer Success Manager, Strategic Accounts
Senior Customer Success Manager for Element451 managing complex institutional partnerships. Ensuring adoption and success with the AI-powered CRM and Admissions Marketing Platform in higher education.
Customer Success Manager, OaaS
Managed Services leader supporting clients post-implementation for Wellspring’s technology transfer operations. Coordinate teams, manage contracts, and drive business development activities.
Customer Engagement Strategist
Customer Engagement Strategist at The Cigna Group shaping experiences for customer care and behavior change. Collaborating with a cross-functional team to drive health outcomes and lower costs.
Senior Projektmanager, CRM
Project Manager managing CRM projects and digital transformation initiatives in a remote setting. Join a passionate team dedicated to enhancing customer experience and marketing strategies.
Sales Consultant, Customer Engagement
Sales and Customer Engagement Consultant helping CPOMS expand market reach in safeguarding solutions across UK sectors. Focusing on educating institutions, sports organizations, and charities.
Client Experience Manager
Client Experience Manager overseeing a team and facilitating client communications in a remote environment. Support for franchise needs and project management for substantial clients.
Technical Success Manager II
Technical Success Manager II optimizing technical knowledge and growing customer relationships at New Relic. Focusing on customer success and product adoption in a remote role.
Customer Success Coordinator
Customer Success Coordinator connecting professionals with remote opportunities in U.S.-based companies. Handling outbound customer service interactions during U.S. business hours.
Enterprise Customer Success Manager
Enterprise Client Partner driving meaningful workforce outcomes for healthcare systems through strategic partnerships and AI-forward innovation. Supporting large systems' adoption of AI and optimizing hiring workflows.
Mid-Market Customer Success Manager
Customer Success Manager responsible for training and supporting mid-market customers in EMEA. Ensuring effective adoption of Ashby for enhanced hiring excellence.
Senior CRM Manager
Senior CRM Manager developing strategies based on customer data for a global social discovery company. Overseeing CRM initiatives to enhance user retention and engagement across various channels.