Customer Success Manager
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Job Description
Customer Success Manager at Hive providing email marketing strategies and client support. Ensuring customers effectively use the platform to enhance engagement and drive ticket sales.
Responsibilities:
- Provide email marketing strategy to customers and keep them up to date on best practices
- Be responsible for keeping regular contact with key customers, ensuring that they're getting the most out of Hive, and updating them on our newest features
- Nurture and onboard customers and partners, helping them find success with the product
- Play an important role in listening to customer feedback and deciding what’s added to the product roadmap
- As an email marketing expert, you’ll help direct our marketing efforts towards new effective strategies as well as share key findings and trends to identify opportunities for new educational content
- Support our top existing partners which include agencies, e-commerce and tech platforms
- Help craft our overall customer experience strategy, scaling it as the company continues to grow
Requirements:
- 2+ years of experience in customer success, account management, or a similar role working with customers and building relationships
- A strong communicator who is confident connecting with clients through multiple channels
- Self-motivated and eager to identify new opportunities to drive impact
- A natural problem solver, keen to identify issues and the best ways to fix them
- Confident and detail-oriented writer who enjoys conveying complex concepts in a simple way
- Comfortable using Hubspot and other Customer Success Management tools
- Bonus points if you have experience working in a B2B environment on a small team or hands-on experience in email marketing
- 2+ years of hands-on experience in email marketing - whether executing in the field or advising clients on their strategy
Benefits:
- Meaningful salary + equity: you’re rewarded based on impact
- Work fully remote in Canada: where you’re most productive whether that be from your house, or elsewhere.
- Flexible work hours: choose your 9-5 as long as it’s not disruptive to your role, team, and Hive
- Health + Insurance: Comprehensive health & dental coverage with a parental leave top-up program
- Unlimited vacation/PTO policy: so you can be happy and healthy!
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