Customer Success Manager – Core
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Salesforce Customer Success Manager guiding Brazilian enterprise customers’ technical adoption, health, and value realization. Coordinating Signature Success services, incident resolution, renewals, and expansion.
Responsibilities:
- Serve as the primary contact and trusted advisor for a small number of Salesforce’s largest and highest-profile customers
- Maintain focus on customer business goals, technical and operational health, and value from Salesforce investments
- Function as the Core Cloud technical and operational configuration subject matter expert
- Act as the single point of customer accountability for Signature deliverables, customer experience, renewals, and expansion
- Build and maintain relationships with customer IT and business executives, sponsors, and decision-makers
- Coordinate delivery of the Signature Success service catalog
- Provide proactive Salesforce feature guidance and release recommendations
- Advise customers on new Salesforce releases, adoption, implementation challenges, and risks
- Communicate the value of Signature Success and support renewals
- Advocate for customers during triage and resolution of high-severity cases
- Conduct quarterly reviews, identify trends, and provide tailored recommendations for stability, performance, and enhancement
- Collaborate with Sales, Engineering, Product Management, partners, and ISVs
- Occasionally serve as a contact for major incidents and manage customer communications through resolution
- Provide occasional after-hours or weekend coverage based on customer needs
Requirements:
- 5+ years of relevant industry expertise in Technical Customer Success, Customer Success Manager, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture
- Exceptional communication and presentation skills, including communication and influence at executive and C-level
- Ability to analyze technical concepts and translate them into business terms
- Ability to map business requirements into technical features
- Ability to explain complex technical concepts in business-friendly terms and communicate customer needs to internal partners
- Ability to coordinate and work closely with high-volume and/or key customer events
- Experience leading cross-functional teams to resolve customer needs or projects
- 2+ years in the Salesforce ecosystem
- Knowledge of Salesforce Core Cloud features and applications
- Knowledge of the Salesforce product suite, features, capabilities, best use, and deployment
- Salesforce product certifications are a plus
- Degree or equivalent experience required
Benefits:
- Benefits and resources supporting balance and wellbeing
- AI agents to accelerate impact
- Reasonable accommodation during the application or recruiting process
- Equal opportunity and non-discrimination policies
Similar Jobs
Strategic Customer Success Manager
Customer Success Manager managing manufacturing accounts for Rockwell Automation. Driving subscription adoption, renewals, executive reviews, and recurring-revenue expansion.
Customer Success Specialist
Customer Success Specialist supporting institutional medical education customers at Sketchy. Managing onboarding, adoption, reporting, renewals, and customer feedback across selected US states.
Tier 3 Customer Success Specialist
Tier 3 Customer Success Specialist designing workflows, SOPs, and reusable tools for NeoWork’s US-based clients. Improving customer operations through data-driven process design from a remote Colombia team.
Head of Customer Success
Head of Customer Success leading global retention, advocacy, and support for an enterprise parking SaaS platform. Managing a 10-person team and strategic customers across the United States and Canada.
Customer Success Specialist
TikTok Shop operations specialist supporting listings, fulfillment, promotions, and reporting. Helping Envision Horizons grow brands across Amazon, Walmart, and other retail media networks.
Customer Success Manager
Customer Success Manager driving renewals, expansions, and retention for DBeaver’s open-source and enterprise database software. Building customer relationships, onboarding users, and improving satisfaction.
Client Success Coach
Client Success Coach helping financial advisors adopt eMoney’s financial-planning platform. Delivering consultative onboarding, coaching, and scalable learning programs to improve product usage and retention.
Customer Success Manager
Forward-deployed identity strategist helping Jumio customers prevent online identity fraud. Designing risk strategies, identity workflows, and customer implementations for Jumio’s enterprise clients.
Customer Success Manager, French-speaking – Airline or Airline Catering
Customer Success Manager supporting LimeFlight’s sustainable inflight service management software for airline customers. Driving adoption, retention, expansion, implementations, training, and strategic stakeholder relationships.
Customer Engagement Specialist
Customer Engagement Specialist promoting SAIC’s managed cybersecurity services to Texas government customers. Building relationships, coordinating outreach, and driving service adoption through virtual and in-person events.
Microsoft Dynamics 365 CRM Specialist
Microsoft Dynamics 365 CRM Specialist developing Azure and Power Platform solutions for GRI, the global sustainability reporting standards organization. Supporting business stakeholders and users across the organization.
Principal Customer Success Manager – Banking
Principal Customer Success Manager helping banking clients adopt Equifax’s regulated financial solutions. Driving satisfaction, retention, renewals, and revenue expansion through strategic account partnership.
Senior Meta Ads, Client Success Manager
Senior Meta Ads manager driving qualified leads and ROI for a Sydney-based digital agency. Managing campaigns, budgets, optimisation, and client relationships remotely.
Customer Success Specialist
Customer Success Specialist troubleshooting systems and onboarding Airbnb hosts, vacation rental managers, and hotel-industry leaders. Managing Tier 1 support, Salesforce tickets, technical projects, and client relationships.
Customer Success Manager
Customer Success Manager growing retention, adoption, and account value for foreUP golf software customers. Fully remote within the United States.
Customer Success Manager
Customer Success Manager leading enterprise onboarding, retention, and account teams for GoTab’s Fishbowl restaurant relationship platform. Supporting complex POS integrations and loyalty launches for major restaurant brands.
Customer Success Manager
Manager leading GitLab’s North America customer success teams. Driving software adoption, measurable outcomes, executive partnerships, and customer advocacy.
Customer Success Operations Specialist
Sales Operations Administrator supporting renewal quotes, contracts, and Salesforce data for Arctic Wolf’s cybersecurity business. Managing quote-to-cash workflows with Customer Success, Sales, Channel, Operations, and Billing teams.
Customer Success Manager
Customer Success Manager helping service organizations maximize Unit4 ERP software value. Driving adoption, retention, business outcomes, and expansion opportunities.
Senior Customer Success Manager
Senior Customer Success Manager driving customer outcomes, renewals, and expansion for ChartHop’s HR platform. Advising HR, Finance, and People leaders on workflows and adoption.