Customer Success Manager, French-speaking – Airline or Airline Catering
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Job Description
Customer Success Manager supporting LimeFlight’s sustainable inflight service management software for airline customers. Driving adoption, retention, expansion, implementations, training, and strategic stakeholder relationships.
Responsibilities:
- Own and manage a portfolio of key airline customers
- Build trust-based relationships with stakeholders across operations, IT, and management
- Align LimeFlight capabilities with customer business objectives
- Lead regular business reviews and management meetings
- Monitor customer health, adoption, and satisfaction
- Identify upsell and cross-sell opportunities for modules, integrations, and services
- Drive retention and expansion revenue within the customer portfolio
- Contribute to renewal processes and commercial discussions
- Support onboarding and implementation phases as a strategic counterpart
- Guide customers through integrations, data setup, and adoption best practices
- Collaborate with implementation teams to transition customers into run mode
- Deliver targeted training sessions and workshops
- Enable customers to adopt new features and optimize processes
- Promote best practices and continuous improvement
- Collaborate cross-functionally and act as the internal voice of the customer
- Provide structured feedback to influence product development
Requirements:
- Minimum of 3–5 years of experience in the Airline Industry or Airline Catering Industry
- Experience working with SaaS products or complex B2B software solutions is a plus
- Bachelor's degree in Business Administration, Information Technology, or a related field
- Strong stakeholder management and communication skills
- Ability to manage multiple customer relationships in a fast-paced environment
- Commercial mindset with a focus on value creation and growth
- Proactive, ownership-driven approach to customer success
- Highly organised and reliable
- Fluent in English and French
- English proficiency at a C1 level or higher
- French proficiency at a C1 level or higher
- Willingness to travel up to 20% a year to customer on-site visits
- Currently residing in or relocating to Europe
- Legally eligible to work full-time under an employment contract; freelance or B2B contracts are not offered
Benefits:
- Fully remote work arrangement
- Ongoing learning opportunities
- Training and workshops, remote and on-site
- Equal opportunity and inclusive work environment
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