Customer Success Specialist
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Job Description
TikTok Shop operations specialist supporting listings, fulfillment, promotions, and reporting. Helping Envision Horizons grow brands across Amazon, Walmart, and other retail media networks.
Responsibilities:
- Manage daily TikTok Shop operations for assigned brand accounts
- Track order fulfillment, inventory synchronization, shop health, customer feedback, and key performance indicators
- Write and optimize product listing copy and imagery for TikTok Shop content and compliance standards
- Resolve listing, inventory, fulfillment, returns, policy, and platform-support issues
- Maintain operational trackers for inventory, orders, listings, promotions, account issues, and support cases
- Support product creation, bulk uploads, product-feed troubleshooting, catalog-quality checks, and listing updates
- Coordinate product information, imagery, documentation, inventory details, and creative assets
- Set up, track, and maintain TikTok Shop promotions, discounts, bundles, samples, and merchandising initiatives
- Conduct competitive, product, keyword, and trend research
- Convert meeting action items into Asana or similar project-management tools
- Track tasks, owners, due dates, dependencies, and cross-functional deliverables
- Coordinate with Account Management, Amazon, Paid Social, Creative, Affiliate/Creator, and Operations teams
- Align TikTok Shop execution with broader client priorities, launches, promotions, inventory, and campaign timing
- Build recurring performance reports, dashboards, trackers, and reporting sheets
- Compile sales, order, product, inventory, fulfillment, customer feedback, promotion, and shop-health data
- Support client updates, QBR materials, meeting agendas, and presentation slides
- Draft internal and client-facing status updates and maintain organized client records
Requirements:
- 1–3 years of experience in e-commerce operations, marketplace support, account coordination, customer success, or digital marketing
- At least one year of hands-on TikTok Shop experience required
- Familiarity with TikTok Seller Center
- Experience supporting product listings, catalog updates, inventory, promotions, order management, fulfillment, reporting, or platform-support processes within TikTok Shop
- Strong written and verbal English communication skills
- Highly organized, detail-oriented, proactive, and able to manage multiple priorities and deadlines
- Comfortable using Google Workspace and/or Microsoft Office, particularly Google Sheets or Excel
- Able to work effectively with cross-functional and global teams
- Bachelor’s degree or equivalent relevant experience
- Working knowledge of Amazon, Shopify, Walmart Marketplace, or another e-commerce platform preferred
- Experience with TikTok Shop-adjacent tools such as Shopify, Webbee, Judge.Me/Yotpo reviews, Seller Center analytics, Kalodata, or Reacher is a plus
Benefits:
- Remote work flexibility
- Mentorship and professional development
- Upskilling and career pathing opportunities
- Inclusive work environment
- Opportunity to work with global brands
- Collaborative team environment
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