Customer Success Manager
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Job Description
Customer Success Manager driving renewals, expansions, and retention for DBeaver’s open-source and enterprise database software. Building customer relationships, onboarding users, and improving satisfaction.
Responsibilities:
- Proactively engage customers to ensure timely renewals and identify opportunities for expansion
- Develop strong relationships with key decision-makers and become a business partner within customer organizations
- Understand evolving customer needs and align DBeaver solutions to meet their goals
- Drive Customer Success metrics including renewal retention rate, expansion dollars, and reducing churn
- Facilitate customer onboarding and engage customers post-onboarding through regular check-ins and Quarterly Business Reviews (QBRs)
- Provide ongoing support by working closely with the technical support team to address customer inquiries and resolve issues
- Collect and analyze customer feedback to improve Customer Satisfaction Score, Net Promoter Score, product development, and the overall customer experience
Requirements:
- 2+ years of experience in a Customer Success or Account Management role with exposure to renewals or upselling, QBRs, and customer feedback
- Strong background in building and nurturing customer relationships
- Familiarity with sales processes, including negotiating, closing, and managing deals
- Proactive approach to identifying customer needs and providing tailored solutions
- Excellent communication, interpersonal, and presentation skills
- Experience with CRM systems
- Bonus: Experience working with database management systems (DBMS), database-related products, or developer-focused products
- Bonus: Background in open-source technology sales or engagement
- Experience with Hubspot is a plus
Benefits:
- Diverse and inclusive workplace
- Collaborative and supportive team environment
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