Customer Success Manager – Corporate Memberships
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Job Description
Customer Success Manager overseeing corporate memberships for Pavilion. Ensuring strong adoption and long-term retention across accounts in a remote environment.
Responsibilities:
- Manage a portfolio of corporate accounts from onboarding through renewal.
- Partner closely with Account Executives to create a seamless pre- to post- sale handoff experience for new customers.
- Identify new up-sell and cross-sell opportunities to support account growth.
- Serve as primary point of contact for corporate customer questions and ensure timely resolution to issues in partnership with the Member Support team.
- Provide feedback to continue improving CS Automation and processes
Requirements:
- 3+ years of Customer Success, Account Management, Professional Services, Higher Education, or B2B SaaS experience
- Well-organized and excellent time management abilities
- Proven ability to collaborate and build strong relationships with customers, especially at the Executive level
- Exceptional oral and written communication skills and attention to detail
- Experience analyzing data, trends, and client information to identify product or service growth opportunities
- Proficient in Salesforce & Google Products (Sheets, Docs, Calendar)
- Desire to work in a fast-paced, start-up environment and contribute to building out processes for scale
- Bachelor’s Degree
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