Customer Success Manager – Danish Speaking
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Job Description
Customer Success Manager retaining Nordic clients for Cision’s Brandwatch intelligence platform. Driving adoption, renewals, account growth, and executive stakeholder engagement.
Responsibilities:
- Own customer retention across a portfolio, including renewals, Quarterly Business Reviews, retention plans, and growth opportunities
- Build trusted relationships with executive stakeholders and align Brandwatch solutions with customer goals and strategy
- Drive customer adoption through onboarding, training, and best-practice initiatives
- Grow accounts by increasing adoption across teams, departments, and use cases
- Identify and share product feedback while managing expectations around enhancements and roadmap priorities
- Build a Brandwatch customer community by sharing best practices, success stories, and lessons learned
- Maintain accurate customer, opportunity, and renewal records in CRM and customer success systems
- Partner with Product Support to resolve customer issues effectively and promptly
- Coordinate Onboarding Specialists, Account Managers, and Professional Services to deliver a seamless customer experience
- Advise customers on achieving business objectives and realizing the full value of Brandwatch
Requirements:
- 3+ years’ experience in a Customer Success role, ideally in SaaS or a similar technology environment
- Experience working toward commercial and retention targets, including renewals and account growth
- Proven experience managing customer portfolios and delivering retention and renewal outcomes
- Excellent communication and presentation skills for engaging stakeholders at all levels
- Strong understanding of social media platforms and social listening/monitoring tools
- Experience working with global customers across multiple teams and regions
- Strong organizational and time-management skills
- Proactive, commercially minded approach with problem-solving and critical-thinking skills
- Ability to work independently and collaborate with cross-functional teams
- Experience developing and executing strategic account plans
- Familiarity with data analysis and customer insights
- Experience with CRM and customer success platforms such as Salesforce, Gainsight, Zendesk, Zuora, or JIRA
- Fluent Danish and English required
- Additional Nordic language skills are a plus
- Must already be based in the country of employment
Benefits:
- Inclusive environment supporting diversity, equity, and inclusion
- Equal opportunity employer
- Reasonable accommodations for people with disabilities
- Employee benefits and privileges (not individually specified)
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