Customer Success Manager, Data Solutions
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Job Description
Customer Success Manager consulting clients on data solutions at G2. Retaining revenue by building collaborative relationships with assigned clients.
Responsibilities:
- Serve as an advocate that consults customers on best methods to take full advantage of G2’s data, through both dashboard, raw data, and API delivery
- Form strong relationships that influence upsell opportunities, and shift from relationship to partnership with the client
- Understand and anticipate customers needs and goals; track customer progress on goals and capture big wins to provide ROI back to customer
- Build a strong partnership with your Account Manager and Sales counterparts and develop an account playbook to expand and retain your book of business to meet/ exceed your goals
- Understand most general technical issues and be excellent at funneling to the appropriate channel - TS, TechOps, or when the CSM should be able to handle questions themselves. This person also knows when to escalate cases based on the importance of the ticket and SLA
Requirements:
- 2+ years of proven Customer Success, Account Management, Sales or relevant customer facing SaaS experience
- Proven, verifiable track record of quota attainment / achieving NRR or other revenue goals
- Strong communication skills
- Process-minded, with experience in project management
- Detail-oriented, with clear evidence of implementing organizational systems
- Nice to have: experience with Snowflake, API configurations, BI Tools, SQL
Benefits:
- Flexible work
- Ample parental leave
- Unlimited PTO
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