Customer Success Manager I
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Job Description
Customer Success Manager in a fast-growing SaaS company focusing on client relationships and revenue growth. Collaborate internally and advocate for clients while driving product adoption.
Responsibilities:
- Accounts: The CSM will be responsible for a high volume small spend accounts in our MM segment.
- Risk: Identify and flag risks that will lead to customer churn.
- Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
- Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
- Responsible for providing a high-quality experience to our customers on a day-to-day basis.
- Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
- Drive adoption of platform features that will lead to a better customer experience and better retention.
Requirements:
- You have a minimum of 2+ years of relevant work experience, including client-facing experience
- Have previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity
- A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
- Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
- A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
- Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
- Have a strong analytical foundation with the ability to manipulate and synthesize data
- Are curious by nature and interested in making an impact
Benefits:
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
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