Customer Success Manager, Key Accounts
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager advocating for key accounts at Bitsight. Focused on customer retention, satisfaction, and relationship management with enterprise clients.
Responsibilities:
- Primary point of contact for designated accounts, serving as an advocate for customer needs to drive success
- Support our customers and partners in their efforts to successfully use and operationalize Bitsight platforms
- Perform customer onboarding, health checks, conduct business reviews, and proactively alert customers of any impending issues
- Collaborate with Product Management for product enhancement requests
- Develop materials and presentations for C-Suite executives for business reviews
- Drive internal process improvement initiatives
- Implement risk mitigation plans jointly with the Sales Account Manager
- Win as One: Strong alignment with sales and other members of the account team
- Customer Focus: Do whatever it takes to delight the customer and leave no doubt on every interaction
- Celebrate Successes: Use your relationships to uncover expansion opportunities
Requirements:
- 5 -15 years of post-sales/pre-sales, including experience in Customer Success
- Ability to troubleshoot and solve customer issues independently
- Strong verbal, written, and interpersonal skills
- Excellent planning and organizational skills
- Security or risk management experience preferred
- Consulting background strongly encouraged
- Occasional travel required
Benefits:
- medical, dental, and vision insurance
- paid parental leave
- flexible time off
- 401(k) plan with employee and company contribution opportunities
- life and disability insurance
- tuition reimbursement
Similar Jobs
Customer Success Manager
Customer Success Manager driving customer adoption and retention for Zayo's telecommunications services. Building relationships and managing renewals to enhance customer success.
Senior Client Engagement Manager
Senior Client Engagement Manager providing consulting services across pharmacy benefits for health plan clients. Engaging with internal pharmacy experts to support optimal client outcomes.
Customer Success Manager
Customer Success Manager responsible for client relationships and ensuring technical support needs are met. Building rapport and maximizing customer value through effective communication and proactive problem-solving.
Customer Success Director
Agentic Customer Success Director at Salesforce guiding enterprise customers in AI adoption and change management. Fostering deep usage of Salesforce platforms and ensuring operational value realization.
Senior Director – Sales and Client Success, Mortgage Risk
Serve as primary relationship manager and trusted advisor to Chief Risk Officers and senior risk executives at mortgage lenders. Provide expert guidance on mortgage-specific regulatory compliance and portfolio performance improvements.
Director, Client Success Manager – Analytics, Banking
Director - Client Success Manager managing client relationships and driving success in FICO's Scores division. Partnering with mortgage servicers to enhance customer engagement and usage of analytics solutions.
Associate Customer Success Manager
Associate Customer Success Manager supporting down-market accounts at Consensus. Driving adoption, retention, and training for customers within a remote setup.
Customer Success Manager
Customer Success Manager at EverCommerce managing B2B SaaS customer accounts. Focused on customer engagement, loyalty, and success through effective communication and collaboration.
CRM & Growth Manager
CRM & Growth Manager at Kess Berlin responsible for CRM marketing strategies and customer engagement initiatives. Leading campaigns and analyzing KPIs to improve performance within a growing D2C beauty brand.
Customer Success Director
Customer Success Director managing AI adoption and operational excellence for enterprise clients. Leading transformation journeys while collaborating with internal Salesforce teams and consulting partners.
Customer Success Manager
Customer Success Manager at AI research platform Elicit managing enterprise accounts and driving strategic growth initiatives. Collaborating with teams for high-quality client support and advocacy.
Customer Success Analyst – Mid (Spanish)
Manage LATAM customer success for SaaS solutions. Support client engagement and retention while utilizing data-driven strategies.
Academic Success Manager
Academic Success Manager responsible for managing partner relationships to achieve academic goals. Collaborating with B2B customers and supporting sales efforts as part of a remote team.
Lead CRM Developer
CRM Developer implementing Dynamics 365 modules at Nexer Brazil. Involves business scenario analysis and solution design for Dynamics 365 CRM projects.
Client Success and Growth Manager
Client Success & Growth Manager managing client relationships and driving business growth at Hiregummy, a talent sourcing platform connecting businesses with global talent.
Customer Success Manager
Customer Success Manager managing client accounts for cybersecurity software provider Syteca. Responsible for client relationship management, onboarding, and product feedback.
Customer Success Manager
Customer Success Manager at Strada managing client relationships and service delivery across global payroll operations. Driving client satisfaction, operational stability, and financial performance in international markets.
Client Success Manager
Account Manager managing client relationships and driving business growth through marketing campaigns. Requires strong communication skills and experience in account management within a marketing agency.
Junior Customer Success Manager, German speaking
Junior Customer Success Manager driving customer adoption and sustainability in resource management. Supporting clients in complex waste operations through data insights and strategic plans.
Director of Customer Success Operations
Director of Customer Success Operations at AI Acquisition managing remote team and ensuring execution across onboarding and customer success.