Customer Success Manager
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Job Description
Customer Success Manager overseeing a SaaS portfolio in Cerby, guiding customers to utilize cybersecurity solutions effectively. Collaborating with various teams to drive adoption and expansion strategies.
Responsibilities:
- Own and strategically manage a portfolio of customers, prioritizing high-value accounts
- Guide customers through the full lifecycle with a focus on outcomes
- Develop and execute customer growth plans by identifying expansion opportunities
- Lead recurring business reviews and executive conversations
- Collaborate with Sales, Onboarding, Solutions, Product, Engineering, and Support to accelerate customer success and revenue impact
- Build deep expertise in the Cerby platform
Requirements:
- 5+ years of experience managing a SaaS customer portfolio
- Strong track record of driving retention, adoption, and expansion across enterprise accounts
- Demonstrated ability to deliver measurable customer outcomes through strategic engagement, value planning, and executive-level relationship management
- Consultative in approach, with experience leading customer discovery, identifying value drivers, and guiding customers toward meaningful outcomes
- Comfortable working with technical concepts and translating them into clear customer value
- Experience in Identity, Access, or Security technologies is a plus
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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