Customer Success Manager
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Job Description
Customer Success Manager leading enterprise deployments, onboarding, adoption, and renewals for Genspark’s AI execution platform. Building scalable customer success processes across US clients.
Responsibilities:
- Serve as the primary post-sales point of contact from signed contract through go-live and beyond
- Lead end-to-end customer deployments, including SSO setup, connector configuration, and platform onboarding
- Own expectations, timelines, and deliverables throughout the implementation lifecycle
- Develop and execute tailored onboarding plans and facilitate cross-functional collaboration
- Build and execute joint success plans and executive business reviews to drive adoption and measurable business outcomes
- Monitor customer health, adoption metrics, and satisfaction signals; proactively identify and resolve risks
- Partner with Account Executives on renewal and expansion conversations
- Guide customers on Genspark best practices, new features, and relevant use cases
- Document and improve onboarding processes, playbooks, and best practices
- Provide actionable product feedback to influence the roadmap and support quality
- Contribute to initiatives that improve customer value delivery at scale
- Report to the Head of Customer Success and collaborate daily with Account Executives, Solutions Engineers, and Product
Requirements:
- 3–5 years of experience in customer success, implementation management, or technical account management for enterprise SaaS customers
- Proven ability to manage complex, multi-stakeholder enterprise engagements from kickoff through renewal
- Strong project management and organizational skills
- Ability to manage multiple deployments simultaneously
- Excellent communication and executive presence
- Comfortable leading executive business reviews with C-suite stakeholders and working with administrators
- Solutions-oriented and comfortable with ambiguity in fast-moving environments
- Experience with SSO, identity providers such as Entra ID, Okta, or Google, and enterprise connector/integration workflows is a plus
- Background in AI, productivity, or knowledge work SaaS is a plus
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