Customer Success Manager
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Job Description
Customer Success Manager at QA Wolf managing a portfolio of customers and ensuring their satisfaction. Focused on onboarding, adoption, renewals, and expansions in a SaaS environment.
Responsibilities:
- Manage a portfolio of 20–25 customers across onboarding, adoption, renewal, and expansion
- Understand customer goals and workflows to drive outcomes and long-term value
- Serve as a trusted advisor on QA and automated testing best practices
- Create and execute success plans that clearly link product usage to business impact
- Build and maintain alignment with technical and executive stakeholders
- Identify risks early, handle objections, and manage escalations with clarity and urgency
- Collaborate with sales, product, and engineering to share feedback and improve the customer experience
- Own forecasting, renewals, and expansion opportunities across your accounts
- Deliver against targets for Net and Gross Dollar Retention (NDR/GDR)
Requirements:
- Has 3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment with multiple stakeholders
- Has proven success carrying a quota for renewals and/or expansions, with a strong track record of driving retention and growth
- Is skilled at engaging VP- and C-level stakeholders, particularly in Product, Engineering, and QA
- Thrives in early-stage startups where adaptability, ownership, and initiative are key
- Thinks strategically and connects product value to customer business outcomes
Benefits:
- 100% Medical, dental, and vision
- 28 days of personal time off (PTO)
- A remote-first culture allows you to work virtually anywhere
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