Partner Success Manager, B2B
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Partner Success Manager acts as the ambassador for campsite partners, managing inquiries and ensuring seamless onboarding across Europe. Optimizes conversion rates and ensures a premier partner experience.
Responsibilities:
- Serve as the primary ambassador for campsite partners, handling inquiries across email, phone, and digital channels
- Create and manage new campsite listings in close collaboration with internal teams
- Ensure a smooth onboarding experience and drive partner activation processes
- Provide active support to partners during the onboarding phase
- Maintain high-quality campsite data and content in cooperation with the Product Data team
- Monitor and optimize booking availability to maximize conversion rates and partner satisfaction
- Identify and resolve technical or operational issues that affect bookability
Requirements:
- Proven track record in B2B support, partner success, or a related operational role
- Experience with call-center structures or dynamic, high-volume support environments
- Familiarity with connectivity systems (e.g., PMS or channel managers) and CRM software (Salesforce preferred)
- Excellent coordination skills and the ability to communicate effectively across internal teams
- Proactive, solution-oriented mindset with a focus on partner needs and success
- High level of empathy and a strong commitment to service excellence
- Full professional proficiency in German and English (e.g., German C1 and English B2) required
- Proficiency in Dutch and/or French is a definite plus
Benefits:
- Flexible working hours, remote work, the option to work from abroad, and hybrid arrangements
- 30 days of vacation
- Access to a camper for short trips or vacations
- Best-in-class hardware of your choice and modern tools
- Health promotion measures, e.g., subsidies for Urban Sports Club or ergonomic workstations; free fruit, vegetables and muesli
- Regular company parties and events
- Various employee discounts, e.g., Travel Industry Card
- An appreciative work culture and atmosphere within an international team
- A good mix of agile start-up dynamics and established professional structures
- Regular feedback as well as internal and external training, e.g., through our PiNCAMP Academy
- A steep learning curve with significant responsibility from day one, flat hierarchies, quick decisions, and room for creative ideas and new initiatives
- Modern office in the heart of Berlin with excellent public transport connections and a rooftop terrace for fresh air and sunbathing
Similar Jobs
Customer Success Manager
Customer Success Manager helping clients adopt and grow through our commonsku platform. Engaging clients, enhancing their experience, and managing long-term relationships within the promotional products industry.
Customer Success Manager
Customer Success Manager ensuring successful client implementations for medical software. Collaborating with practices to optimize workflows and enhance the client experience.
Director, Customer Success
Director of Customer Success at Popl leading customer experience in B2B SaaS. Overseeing lifecycle from onboarding to renewal with measurable growth responsibility.
Senior Mission Success Manager
Senior Mission Success Manager driving customer experience behind the Game Warden platform. Supporting U.S. government clients with compliant SaaS solutions.
Director of Customer Success
Director of Customer Success leading post-sale functions for Barti, an AI-powered healthcare startup. Managing Customer Success strategies and team development to drive net revenue retention.
Client Success Manager
Client Success Manager leading partner onboarding and success at a fast-growing telehealth company. Driving adoption and retention while managing daily client interactions remotely.
Senior Salesforce Consultant – CRM Specialist
Senior Salesforce Consultant resolving complex issues in a digital transformation company. Leading CRM solutions and collaborating across teams in a dynamic environment.
Director of Customer Success
Director of Customer Success driving relationship growth and renewals at Movn Health. Responsible for expanding existing accounts and managing partnerships in healthcare industry.
Customer Success Manager
Customer Success Manager driving customer adoption, value realization, and retention for Observe.AI's SaaS solutions. Collaborating with contact center leaders to transform operations with AI agents and intelligence.
Client Engagement Specialist, Intake/Inbounds
Bilingual Intake Specialist at RKL assisting immigrants with detailed intake and screening processes. Offering compassionate support for families navigating the immigration journey.
Associate Customer Success Manager
Associate Customer Success Manager at Flashpoint empowering clients against complex security challenges. Cultivating customer relationships in threat intelligence and cybersecurity realms.
Senior Director – Sales and Client Success
Manage territory of US mortgage lenders driving adoption of FICO's analytics solutions. Serve as a strategic partner helping lenders effectively use FICO's innovative products and insights.
Director – Sales and Client Success
Director responsible for managing sales and client success, driving mortgage analytics for FICO. Engaging top US lenders to enhance FICO's direct license program and analytics solutions.
Sales and Customer Success Specialist
Sales and Customer Success Specialist engaging with leads through various channels for MaidThis Cleaning. Building customer relationships to drive satisfaction and growth.
Senior Customer Success Manager
Senior Customer Success Manager for Enterprise accounts at Packback. Supporting instructor engagement and user growth on the Packback platform while focusing on customer satisfaction and retention.
Customer Success Manager
Customer Success Manager driving customer adoption and retention for Zayo's telecommunications services. Building relationships and managing renewals to enhance customer success.
Senior Client Engagement Manager
Senior Client Engagement Manager providing consulting services across pharmacy benefits for health plan clients. Engaging with internal pharmacy experts to support optimal client outcomes.
Customer Success Manager
Customer Success Manager responsible for client relationships and ensuring technical support needs are met. Building rapport and maximizing customer value through effective communication and proactive problem-solving.
Customer Success Director
Agentic Customer Success Director at Salesforce guiding enterprise customers in AI adoption and change management. Fostering deep usage of Salesforce platforms and ensuring operational value realization.
Senior Director – Sales and Client Success, Mortgage Risk
Serve as primary relationship manager and trusted advisor to Chief Risk Officers and senior risk executives at mortgage lenders. Provide expert guidance on mortgage-specific regulatory compliance and portfolio performance improvements.