Customer Success Manager
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Job Description
Customer Success Professional helping municipalities and haulers leverage products for waste management success. Work includes consulting, analyzing data, and ensuring customer satisfaction and renewals.
Responsibilities:
- Help municipalities and haulers leverage digital communication and fleet management software
- Guide customers along their journey to be successful in their goals
- Ensure customers renew their subscriptions and grow their product portfolio
- Consult with customers on best practices throughout their journey with Routeware
- Analyze data and usage to make additional product and/or waste program recommendations
- Be the voice of the customer, working closely with Sales, Customer Support, Field Reps, and Product team
Requirements:
- Several years of experience in Customer Success or in the waste management sector (municipal or private)
- Great communication skills (written, verbal, instructional)
- Prior Customer Success experience is preferred
- Knowledge of waste management industry practices (collection systems, diversion programs, etc.) is desired
- Relationship building skills
- Keen project management skills
- Strong multi-tasking skills
- Confidence to be a trusted advisor
- Ability to interpret metrics and make recommendations for improvement
- A desire for others to succeed
- Experience in a SaaS industry
Benefits:
- Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
- Paid parental leave
- Medical and Dependent FSA
- 401K match
- Unlimited PTO
- 1 Volunteer day
- Summer Friday's
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