Customer Success Specialist – Dental Industry
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Job Description
Customer Success Specialist increasing digital workflow adoption and customer retention within dental practices. Working with active accounts, optimizing their utilization, and driving product category adoption.
Responsibilities:
- Own all active customer accounts
- Increase utilization and ensure practices exceed minimum lab commitments
- Identify opportunities to increase wallet share within the Incisive network
- Drive adoption of additional product categories (aligners, dentures, high-esthetics, AOX, etc.)
- Lead expansion conversations directly with practice owners
- Monitor usage trends and identify early risk signals
- Address underutilization and lab dissatisfaction
- Lead retention save efforts
- Build and document the mid-life customer success motion
- Define account segmentation and outreach cadence
- Develop expansion messaging and best practices
Requirements:
- 4 - 8+ years in the dental industry (practice, dental lab, DSO, distributor, or dental tech) required
- Experience in dental sales, account management, or customer success
- Strong understanding of restorative workflows and digital dentistry
- Ability to run expansion conversations directly with practice owners
- Data-oriented and comfortable interpreting performance metrics
- Highly organized and self-directed
- Builder mindset - able to create structure where it doesn’t yet exist
- Comfortable operating in a fast-moving startup environment
Benefits:
- Remote-First: Work from anywhere with flexibility to manage your schedule
- Unlimited PTO: We trust you to balance work and life without counting days
- Growth Opportunity: As an early team member, you'll have opportunities to shape our company and advance as we scale
- Culture : Small, fast-growing team that works hard and has fun along the way
- Modern Tools : Latest technology and systems to do your job effectively
- Competitive Compensation: $90,000-100,000 salary, variable compensation, and stock options
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