Customer Support Engineer
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Job Description
Customer Support Engineer ensuring service quality and customer satisfaction for KLA products. Building excellent customer relationships and leading service improvement initiatives in the semiconductor manufacturing ecosystem.
Responsibilities:
- Allocate appropriate resources to ensure the overall high support service quality for system installation and ongoing service
- Ensure timely response to customer and be fully responsible for customer satisfaction
- Accountable for the excellent on-going customer relationships with assigned accounts or accounts in the assigned territory
- Proactively read customer needs and provide value-added services to customers
- Manage and ensure the timely and accurate reporting of open calls in Open Up Time system in accordance with company policy
- Responsible for the spare parts management and maintenance according to the company policy
- Initiate identify and lead improvement projects to achieve company objectives
- Responsible for newcomer, coaching and development to raise the new employee competency to achieve company objectives
- Complete employee performance evaluation process and goal setting before deadline
- Participate and take on additional assignments and projects as required
- Paperwork, return CSR, close request, and return unusable part in time
Requirements:
- Master's Level Degree and 0 years related work experience
- Bachelor's Level Degree and related work experience of 2 years
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