Customer Support Engineer – IBM Power, Google Cloud
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Job Description
Customer Support Engineer handling customer support inquiries for IBM Power on Google Cloud. Collaborating with internal teams and resolving technical issues to ensure customer satisfaction.
Responsibilities:
- Gestionar solicitudes de soporte técnico de los clientes de IBM Power para Google Cloud
- Resolver problemas de producción
- Colaborar con equipos de ingeniería internos
- Proporcionar análisis de causa raíz y mejoras de soluciones
Requirements:
- Título universitario en informática o campo relacionado o equivalente en experiencia laboral
- 1-5 años de experiencia técnica con atención al cliente
- 1-5 años de experiencia en IBM PowerVC
- Experiencia con Google Cloud
- Experiencia con IBM AIX preferida
- Experiencia con soporte de administración de sistemas
- Capacidad para colaborar entre equipos
- Pensador independiente y motivado
- Excelentes habilidades de análisis y resolución de problemas
- Comprensión de procesos empresariales
Benefits:
- Contratación directa
- Beneficios de ley
- Beneficios mejorados para empleados
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