Mid-level Technical Support Analyst – Night Shift, 12x36 Schedule
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Job Description
Technical Support Analyst focused on night shift service stabilisation for key clients. Involves troubleshooting complex network and VOIP incidents in critical environments.
Responsibilities:
- Provide technical support for strategic clients during night on-call shifts
- Perform incident handling, monitoring and resolution within SLA
- Execute advanced diagnostics in Linux environments, networking and VoIP
- Identify root causes and apply permanent solutions to reduce recurrence
- Reproduce scenarios in a lab environment for technical troubleshooting
- Install, configure and maintain environments and services related to operations
- Conduct technical tests and validations after fixes or changes
- Document incidents, solutions and procedures in the knowledge base
- Support technical projects and continuous operational improvements
- Maintain clear and proactive communication with clients throughout the service lifecycle
Requirements:
- Technical diploma or university degree (in progress or completed) in IT, Information Systems, Computer Engineering or related fields
- Experience in technical support with focus on networking and/or VoIP
- Experience with Linux and TCP/IP networks (LAN, WAN, DNS, DHCP, HTTP)
- Knowledge of VoIP telephony (SIP protocol, E1, PBX, Call Center)
- Knowledge of databases for queries and troubleshooting
- Knowledge of Shell Script, Lua or similar scripting languages
- Experience with network monitoring
- Ability to work autonomously in critical environments
Benefits:
- Meal options: Meal/Food Card + Flexible Benefits Card for everyday use
- Health and well-being first: Internal Health and Well-being program with ongoing activities + 2 psychologist sessions/month + 1 nutritional assessment/month + up to 70% discount on medications
- Protection for you and your family: Health Insurance + Dental Plan + Life Insurance
- Better quality of life: Access to Wellhub to support physical and mental balance
- Your day, your way: Day off on your birthday to celebrate as you wish
- Continuous growth: Support for corporate education to assist your professional development
- Recognition for results: Performance-based bonus for achieving targets
- Night shift differential in accordance with current legislation
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