Customer Support Rep
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Support Representative responsible for managing customer inquiries and ensuring satisfaction. Handling calls, providing solutions, and maintaining records for clients at Fullbay.
Responsibilities:
- Handles incoming customer calls, provides product/services information, and resolves problems
- Manages large amounts of incoming calls while following Fullbay communication procedures and policies
- Generates sales leads
- Engages customers by identifying and assessing their needs
- Builds sustainable relationships and trust with customer accounts through communication
- Ensures excellent service standards and high customer satisfaction
- Provides accurate information using appropriate resources and methods/tools
- Completes expectations to meet sales targets and call handling quotas
- Handles customer feedback and complaints, providing appropriate solutions and alternatives
- Keeps records of customer interactions and processes customer accounts
Requirements:
- High School Degree or equivalent
- Two (2) Years of prior customer support work experience or experience working as a Client Service Representative or related position
- Strong computer skills and experience with MS Office Products (Word, Excel, Powerpoint) and Google Suite
- Familiarity with CRM systems and practice
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening skills
- Excellent communication (both verbal and written) and presentation skills
- Customer service focused with the ability to adapt/respond to different types of characters
- Troubleshooting and problem solving ability
- Strong interpersonal skills and able to demonstrate patience, empathy, and ability to be passionately communicative
- Ability to multitask, prioritize, and manage time effectively
- Proficiency with 10-key typing and data entry.
Similar Jobs
Insurance Admin Support Specialist
Insurance Admin Support Specialist in a BPO supporting Australian insurance business. Managing client information, correspondence, and documentation with focus on accuracy and compliance.
T3 Operations & Support Specialist – Compute & OS
T3 Operations & Support Specialist for cloud-native platform supporting major energy transmission operator in Germany. Responsible for Compute & OS services within Local Production, handling complex incidents and ensuring readiness.
T3 Operations & Support Specialist – Storage
T3 Operations & Support Specialist providing operational ownership for Storage services in a cloud-native platform. Supporting incident resolution, monitoring, and quality assurance for a major energy operator.
Personal Lines Customer Service Representative
Customer Services Representative managing high volume inquiries for insurance services. Supporting mostly West Coast customers with a focus on excellent service.
Customer Experience & Insights Analyst, Mid-level
Analista de Customer Experience & Insights incumbido de operar e gerenciar pesquisas de experiência do cliente. Atuando na análise de dados e construção de relatórios gerenciais.
Healthcare Customer Service Representative
Healthcare Customer Service Representative providing first-class support via phone and email. Focused on processing medical record requests and reviewing patient insurance claims.
Customer Service Representative – Tier I Support
Customer Service Representative providing support in a remote call center environment. Handling inbound and outbound calls, resolving customer inquiries, and assisting with account access issues.
Customer Experience Associate
Customer Experience Associate scheduling appointments for collision repair at Crash Champions. Managing customer communications and ensuring a high-quality service experience in a fast-paced environment.
EUS Support Specialist
EUS Support Specialist providing Tier 1 assistance remotely for eSkillz's Learning Management System users. Engage in real-time support through chat and ticket resolution.
Call Center Customer Service Specialist
Customer Support Specialist assisting victims of fraud for AdNet/AccountNet, Inc. Handling complex customer inquiries and providing empathetic, accurate information from home.
Clinical Support Specialist
Clinical Support Specialist providing administrative support to assigned clinical teams at Capital Blue Cross. Involved in medical management processes and community events coordination.
Customer Support – Tourism Operations
Customer Support Specialist coordinating and assisting client bookings for a leading tour operator. Ensuring smooth tour experiences and collaborating with cross-functional teams remotely.
Customer Service Assistant – Position Reserved for Candidates with Disabilities
Assistente de Atendimento ao Cliente na Asaas, oferecendo suporte via chat, telefone e e-mail. Resolvendo problemas e maximizando o uso de ferramentas da empresa.
Customer Care and Sales Advisor, I
Customer Care and Sales Advisor providing supportive solutions and addressing customer needs at Sparklight. Handling inquiries, resolving issues, and utilizing sales skills to enhance customer relationships.
COBRA & Direct Billing Support Specialist
COBRA Support Specialist offering assistance on COBRA & Direct Billing for clients and participants. Supporting customer interactions while ensuring compliance with federal regulations.
Kundenservice, KFZ-Versicherung
Customer service representative in insurance, working remotely from Spain. Engaging with customers and ensuring satisfaction through competent support.
NPWT Customer Care Coordinator
Customer Care Coordinator for InfuSystem managing patient accounts and order processing. Servicing customer needs while ensuring accurate management of supplies and clinical support.
Customer Service Rep
Customer Service Representative handling pizza orders at Domino's Pizza. Operating equipment, processing orders, and maintaining cleanliness in a fast-paced environment.
Customer Care Associate – Pharmacy Team
Customer Care Associate for Geisinger Health Plan resolving customer inquiries and providing exceptional service. Involves answering questions, investigating issues, and completing outbound calls.
Customer Care Associate, Commercial Team
Customer Care Associate responsible for providing exceptional customer service to Pennsylvania health plan members. Handling inquiries and resolving concerns while maintaining strong customer relationships.