Insurance Admin Support Specialist
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Job Description
Insurance Admin Support Specialist in a BPO supporting Australian insurance business. Managing client information, correspondence, and documentation with focus on accuracy and compliance.
Responsibilities:
- Accurately enter and maintain client, policy, and claims information within internal systems.
- Manage inboxes and conduct email follow-ups with clients, insurers, and third parties.
- Prepare and update policy documentation, schedules, and related records.
- Assist with policy renewals, endorsements, and general insurance administration tasks.
- Ensure all records and documentation are complete and up to date.
- Monitor outstanding items and follow up to ensure timely completion.
- Maintain high levels of accuracy and compliance with internal processes.
- Support brokers and account managers with day-to-day administrative activities.
- Organise and file documents electronically.
- Liaise with clients and stakeholders in a professional manner.
- Assist with reporting and other ad hoc administrative tasks as required.
- Contribute to process improvements and maintain service standards.
Requirements:
- Min 2.5 years previous experience supporting an Australian insurance business.
- Strong data entry and administration skills with excellent attention to detail.
- Experience managing email correspondence and following up on outstanding items.
- Excellent written and verbal English communication skills.
- Experience using Insight Insurance CRM.
- Proficiency with Microsoft Office applications, particularly Outlook and Excel.
- Strong organisational and time management skills.
- Ability to work independently and manage competing priorities.
Benefits:
- Competitive salary
- Opportunity to shape the HR function of a rapidly growing BPO.
- Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
- Career growth and development opportunities.
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