Customer Support Specialist – Telehealth Platform
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Job Description
Customer Support Specialist providing efficient support for clients using a mental health telehealth platform. Responding to enquiries, assisting with bookings and maintaining professional approach throughout.
Responsibilities:
- Respond to client and clinician enquiries via email, chat, and support channels
- Assist users with booking appointments, account access, and payment issues
- Provide guidance on using the platform (video calls, scheduling, profiles)
- Troubleshoot basic technical issues and escalate complex cases when required
- Maintain accurate records of support requests
- Ensure a professional, empathetic, and confidential approach when dealing with users
Requirements:
- Previous experience in **customer support or client services** (preferably in tech or healthcare)
- Excellent written and verbal communication skills
- Strong problem-solving ability and attention to detail
- Comfortable working with digital platforms and support tools
- Ability to remain calm and professional when handling sensitive situations
- Interest in mental health or healthcare technology is a strong advantage
Benefits:
- Opportunity to work with an **innovative global mental-health technology platform**
- Fully remote work environment.
- Professional growth as the company expands internationally
- Competitive salary based on experience
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