Customer Support Specialist
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Job Description
Customer Support Specialist at Relay, handling customer inquiries and issues in a fast-growing blockchain environment.
Responsibilities:
- Own front-line support in specific time zone hours
- Respond to customer tickets with clarity and care
- Investigate issues using Relay's backend logs, transaction records, and block explorers
- Build fluency with on-chain transaction flows for end users and integrators
- Escalate the right issues to engineering with enough context
- Turn recurring customer issues into process improvements, internal documentation, and feedback for product and engineering
Requirements:
- 3+ years of customer or technical support experience in the tech industry
- Excellent written and verbal communication skills
- Strong computer and software tooling fluency, including everyday use of AI tools
- Experience triaging competing priorities in real time
- A track record of turning recurring support issues into systems or process improvements
Benefits:
- Competitive base salary
- Equity package
- Comprehensive health benefits
- Unlimited PTO policy with encouraged minimum
- Remote-first culture with emphasis on collaboration, communication, and flexibility
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