CX Community Engagement Specialist
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Job Description
CX Social Media Engagement Specialist engaging audiences on social media for Comfrt. Build brand awareness, foster community engagement, and drive customer relationships through innovative strategies.
Responsibilities:
- Interacting with audiences across social media platforms to build brand awareness
- Foster community engagement and drive customer relationships
- Monitor comments and respond to messages
- Create strategies to increase follower interaction
- Analyze engagement metrics and collaborate with content creators
- Ensure brand voice consistency
- Handle customer service inquiries and escalate issues
- Connect with Growth, Loyalty, and Customer Experience teams for consistent messaging and proactive engagement strategies
Requirements:
- 2+ years of hands-on experience managing social media communities on platforms like Facebook, TikTok, Reddit, Instagram, or X
- Experience with social listening, community management, or analytics tools such as Sprout Social, Facebook Insights, Reddit Insights, or similar platforms
- Ability to monitor, identify, and escalate community sentiment spikes, PR risks, or crisis situations in real-time
- Develop, own, or maintain brand voice guidelines and tone-of-voice documentation to ensure consistency across team communications
- Bachelor's degree in marketing, communications, or a related field.
- Strong background in customer experience or marketplace support
- Expertise in content creation, audience engagement strategies, social media analytics
- Familiarity with platforms like Reddit, Sprout Social, and Facebook Insights
- Exceptional written communication and brand voice alignment
- Excellent attention to detail and process accuracy
Benefits:
- generous paid time off
- company-covered health insurance
- 5% 401k match
- discounts on all Comfrt products
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