CX Project Manager
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Job Description
Customer Experience Project Manager overseeing project delivery at a fast-growing SaaS company. Focused on operational efficiency and managing timelines across complex engagements.
Responsibilities:
- Own project plans, timelines, and delivery milestones for active services engagements
- Facilitate project kickoffs, recurring status check-ins, and milestone reviews
- Track scope, dependencies, risks, and delivery health across engagements
- Maintain clear documentation (project plans, RAID logs, action items, timelines)
- Coordinate across internal teams (e.g., Solutions, CX, Product, Engineering as needed)
- Ensure client expectations remain aligned with delivery reality
- Flag risks early and drive mitigation plans
- Support delivery leaders with capacity awareness and sequencing
- Produce concise status updates for internal and client stakeholders
Requirements:
- 4–8+ years of experience in project or delivery management, ideally in: SaaS
- Professional services
- Consulting
- Digital or technical delivery environments
- Experience managing long-running, multi-phase engagements
- Comfortable working part-time across multiple concurrent projects
- Strong written and verbal communication—clear, concise, and structured
- Pragmatic, calm, and proactive under ambiguity.
- Experience with tools like Asana, Jira, Notion, Linear, Smartsheet, or similar.
- Nice to Have: Experience with design systems, component libraries, or dev/design collaboration workflows.
- Experience supporting customer-facing or revenue-generating engagements.
- Familiarity with SaaS implementation, enablement, or change management projects.
- Prior contract or fractional PM experience.
Benefits:
- Fully remote
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