Procurement Project Coordinator – BirchStreet
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Job Description
Project Coordinator working closely with finance and procurement teams at Hyatt Hotels Corporation. Supporting operational purchasing and BirchStreet projects within the hospitality industry.
Responsibilities:
- Monitor and manage BirchStreet-related inquiries submitted through the ServiceNow queue; provide timely and accurate responses to internal and external stakeholders.
- Investigate and resolve BirchStreet approval matrix errors, ensuring compliance with corporate policy and appropriate escalation where necessary.
- Coordinate BirchStreet system configurations for new hotel builds, including user setup, approval workflows, and catalog management.
- Support property transitions, including ownership changes, deflagging, or shifts to franchise management, by ensuring continuity and compliance in procurement systems.
- Collaborate with Procurement and Finance teams to assist in rollout of BirchStreet AP module in the Americas, including supplier onboarding, data clean-up, and configuration of approval matrixes.
- Liaise with hotel teams and corporate departments to gather requirements, document processes, and provide training for BirchStreet system enhancements or new feature deployments.
- Track project timelines and deliverables, ensuring assigned tasks related to system implementations and purchasing projects are completed on schedule.
- Analyze system usage and user feedback to identify recurring issues or opportunities for improvement and propose enhancements accordingly.
- Conduct testing and validation for new BirchStreet functionality, upgrades, or process changes prior to deployment.
- Provide cross-functional administrative support to the Operational Procurement team as needed, including reporting, data entry, and special projects.
- Create and maintain accurate documentation related to system setups, SOPs, user guides, and training materials to support ongoing learning and adoption.
- Conduct system training sessions training hotel users, collecting feedback, and helping ensure smooth adoption of new tools or modules.
- Evaluate other procurement or inventory systems when requested, providing feedback or comparison insights related to system functionality, user experience, and operational fit.
Requirements:
- Hotel/Hospitality experience preferred
- Experience in organizing, tracking and reporting information, attention to detail is a must
- Has utilized Excel and Microsoft Suite in daily job functions
- Experience working in a team-oriented, collaborative environment.
- Strong interpersonal and oral communication skills.
- Highly self-motivated and directed.
- Proven analytical and problem-solving abilities.
- Strong customer service orientation.
- Ability to maintain pleasant working relationships.
Benefits:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedule
- Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
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