DACH Contract Manager – German Speaker
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Job Description
Contract Manager managing customer contracts and renewals at HubSpot. Facilitating customer experience and account growth through effective communication and negotiation.
Responsibilities:
- Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
- Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
- Lead a substantial number of customer calls (approx 42 a month)
- Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer.
- Establish cooperative working relationships with customers.
- Lead forecasting discussions and pipeline reviews with internal colleagues.
- Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
Requirements:
- Fluency in English and German
- Have healthy negotiation or sales experience
- Are passionate about creating a great customer experience
- Solve problems with curiosity and creativity
- Seek to understand multiple perspectives in a situation
- Have prior account management and/or customer retention experience
- Show clear communication skills with the ability to effectively lead a phone conversation
- Possess prioritization and organizational skills with attention to detail
- Embrace a dynamic and motivating environment
- Invest in relationships with customers and colleagues
- Contribute to a positive team environment of equality and inclusion
Benefits:
- This role is available for all work preferences @home @flex @office in Ireland.
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