Data Center Operations Lead
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Job Description
Data Center Operations Lead managing Thales’ production data center and cloud infrastructure. Leading incidents, automation, security, and service reliability for global digital-security services.
Responsibilities:
- Lead daily operations of production data center and cloud infrastructure supporting global services
- Coordinate and manage major incidents, problem management, and operational escalations during U.S. business hours
- Ensure infrastructure availability, performance, security, and compliance with operational standards
- Develop and maintain operational procedures, documentation, and runbooks
- Drive automation and continuous improvement initiatives to increase operational efficiency
- Coordinate maintenance activities, upgrades, and change implementations with engineering teams
- Monitor infrastructure health and proactively identify operational risks
- Mentor and provide technical guidance to operations engineers
- Collaborate with Security, Network, Cloud, and Product Engineering teams to resolve complex infrastructure issues
- Participate in on-call rotations and operational leadership as required
- Track operational metrics, service levels, and capacity planning
- Support global infrastructure with dedicated coverage during U.S. business hours
- Travel up to 10% for team meetings, data center activities, and operational planning
Requirements:
- Bachelor’s degree in field with a minimum of 5-8+ years of relevant work experience or 8+ years of IT infrastructure or data center operations experience
- 2+ years leading technical or operational teams
- Strong knowledge of Windows and Linux server administration
- Experience supporting VMware or other virtualization platforms
- Experience with cloud platforms such as AWS or Azure
- Experience with enterprise monitoring and incident management tools
- Knowledge of networking fundamentals, storage, DNS, load balancing, and firewalls
- Experience with scripting or automation (PowerShell, Python, Bash, or similar)
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication skills
- Ability to work effectively across global teams
- Applicants must be legally authorized to work in the United States for any employer at the time of hire
- This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future
- Successfully completing a post-offer background check
- Preferred: Experience leading global infrastructure operations
- Preferred: Experience supporting cybersecurity products or SaaS platforms
- Preferred: ITIL Foundation certification
- Preferred: Microsoft, VMware, AWS, or Azure certifications
- Preferred: Experience with Infrastructure as Code and automation frameworks
- Preferred: Experience managing major incidents in a 24x7 production environment
Benefits:
- Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
- Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
- Company paid holidays and Paid Time Off
- Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program
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