Operations Support – Strategy Manager
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Job Description
Operations Support & Strategy Manager leading enterprise process improvement initiatives at WelbeHealth, which serves vulnerable seniors. Building scalable workflows and improving care delivery across California operations.
Responsibilities:
- Lead highly ambiguous, complex operational challenges and bring structure and clarity to undefined problems impacting care delivery
- Own end-to-end enterprise initiatives across multiple markets and cross-functional teams
- Independently manage enterprise operations improvement initiatives that create simplified, repeatable, and scalable processes
- Create and conduct presentations on key indicators of clinical excellence
- Develop training, job aids, SOPs, workflows, and other support materials
- Contribute to operations playbooks, role-specific handbooks, checklists, and departmental guides
- Create and lead cross-functional work groups for complex initiatives
- Use complex data to inform recommendations
Requirements:
- Must be currently located and residing in the state of California (Southern California preferred)
- Must be comfortable with 20-25% of travel based on projects and business needs
- Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and overtime
- Bachelor’s degree
- Certification in Lean Six Sigma (Black Belt preferred) or related process improvement methodologies are highly desired
- Minimum of four (4) years of project and process improvement experience in the healthcare industry; PACE experience is highly desired
- Experience in a healthcare or clinic setting with the ability to independently manage full scope healthcare operations initiatives with minimal direction
- Hands-on facilitator of complex clinical operations improvement initiatives, while also directing more junior team members on sub-workstreams
- Experience leading teams with direct reports including hiring, onboarding, training, and providing feedback and mentorship required
- Microsoft Office competency
- Experience with Electronic Medical Records platforms
- Outstanding critical and analytical thinking skills, verbal and written communication skills, and presentation skills
- Proof of vaccination or a vaccine declination form required prior to employment
Benefits:
- Medical insurance coverage (Medical, Dental, Vision)
- 17 days of personal time off (PTO)
- 12 holidays observed annually
- 6 sick days
- 401K savings + match
- Comprehensive compensation package including base pay and bonus
- Additional benefits
- Vaccination policy and infection control/PPE standards
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