Sales Operations Supervisor
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Sales Operations Supervisor managing sales operations, order processes, and profitability for CDW, a Fortune 500 technology solutions provider. Partnering with sales leaders and OEMs to drive growth.
Responsibilities:
- Provide operational management for regional sales districts and drive profitable revenue growth
- Navigate operational processes, drive efficiency, and strategize with sales leaders
- Serve as liaison and escalation path for Backoffice departments
- Develop trusted partnerships with sales managers
- Build collaborative relationships with internal CDW departments to resolve order issues, including drop ship emergencies, backorder management, and bid escalation
- Evaluate and communicate unusual or complex content clearly
- Strategize with sales managers to build partner and customer relationships that generate business opportunities
- Align with strategic OEM partners to organize sales enablement activities driving growth and profitability
- Assess negative gross margin, freight/price adjustments, and RMAs to balance profitability and customer satisfaction
- Gather and analyze data to solve complex problems
- Resolve escalated customer service issues
- Provide actionable insights on Sales Analytics reporting
- Suggest improvements to processes and solutions to improve efficiency
- Review month-end open order reports and manage backorder reports to close deals and retain business with CDW
- Facilitate resolution of account manager commission miscalculations
- Support strategic sales initiatives and company goals
- Provide subject matter guidance, training, and just-in-time coaching to account managers
- Identify account manager skill gaps and work with sales management on development plans
Requirements:
- Bachelor’s degree or associate degree and 2 years of sales process experience required
- Minimum 1-year CDW experience OR 2 years external sales process management experience required
- Ability to compute, analyze, and interpret numerical data for reporting purposes
- Excellent oral and written communication skills
- Demonstrated analytical skills and ability to develop actionable recommendations
- Ability to develop trusted internal and external relationships at all organizational levels
- Ability to balance multiple priorities, adapt to changing business needs, and meet deadlines
- Proven ability to collaborate, take initiative, and creatively solve problems
- Understanding/appreciation of maintaining confidentiality
- Ability and willingness to travel up to 10% or as needed to other CDW locations, meetings, and client sites
- Sales process management experience
- Expert knowledge of AS400 and SPS order processing
- Deep knowledge of backbone departments, responsibilities, and processes
Benefits:
- Annual bonus target of $6,000 subject to terms and conditions of plan
- Benefits package (details provided at https://cdw.benefit-info.com/)
- Remote work arrangement
- Opportunity to engage with evolving technology and tools, including AI
- Support for learning, growth, and professional development
- Travel opportunities up to 10% or as needed to CDW locations, meetings, and client sites
Similar Jobs
Director of Culinary Operations – Food Systems
Remote culinary director strengthening food systems across multi-location restaurants and food operations. Standardizing recipes, quality, safety, training, and profitability through on-site culinary leaders.
Operations Director, Compression Systems & Services
Operations Director leading Ingersoll Rand’s European compression systems manufacturing and aftermarket network. Driving transformation, acquisitions, digitalization, profitability, and multi-site operational excellence.
Office Operations Agent
Office operations agent supporting Desjardins administrative processes, data handling, reporting, and daily operations. Full-time telework role serving Brossard, Lévis, Montréal, and Saint-Eustache locations.
Event & Demo Operations Specialist
Event operations specialist managing client events, demo equipment, and EU logistics. Supporting a sustainable urban mobility company’s trade shows and city engagements.
Operations Manager
Operations Manager leading CACI’s DHS IT field operations and Service Desk program. Managing geographically dispersed teams, service levels, staffing, risks, and CONUS/OCONUS support.
Payment Operations Specialist
Payment Operations Specialist managing deal deployment, payouts, collections, and reconciliations for Capchase’s equipment-financing platform. Investigating payment issues and improving scalable operational workflows.
Client Operations Coordinator – NeuroNav
Client Operations Coordinator supporting NeuroNav’s California disability-services mission through spending plans, provider onboarding, contracts, and payments. Enabling families to access personalized services through the Self-Determination Program.
Partner Operations Analyst
Partner Operations Analyst managing onboarding, partner support, automation, and launches. Scaling operations for Thumbtack’s home-services marketplace.
Data Operations Specialist
Databricks operations specialist supporting Scicom’s production data platforms. Monitoring pipelines, resolving incidents, and improving reliability, security, and cost performance.
Operations Coordinator
Operations Coordinator managing carrier relationships, delivery scheduling, returns, billing support, and customer satisfaction for Ryder’s logistics business.
Cluster Operations & Maintenance Performance Specialist – Visayas
Remote facility maintenance specialist overseeing JLL commercial property operations across North Luzon. Improving maintenance performance, compliance, safety, and energy efficiency.
Operations and Expense Coordinator
Operations and Expense Coordinator supporting reimbursements, purchasing, travel, and reporting. Global education group empowering students through accessible, digital-first learning.
Manager, Recruiting Operations, Planning
Hilton hospitality HR manager leading recruiting onboarding and analytics operations. Improving candidate experience, reporting, workforce planning, and service delivery through data-driven process optimization.
Senior Roaming Operations Engineer
Senior Roaming Operations Engineer supporting BICS’s global telecom connectivity network. Managing roaming services, signaling operations, incidents, maintenance, and international customer support.
Senior Roaming Operations Engineer
Senior Roaming Operations Engineer supporting BICS’s global roaming and connectivity network. Managing second-line operations, incidents, service quality, and telecom network rollouts.
Junior Operations Analyst
Analista de Operações Júnior validando pedidos, prescrições e documentos clínicos. Encaminhamento e acompanhamento de pedidos para ampliar o acesso sustentável a medicamentos.
Head of Office of Operations
Head of Operations partnering with OCHIN’s COO to drive enterprise execution, performance management, and transformation. Advancing scalable healthcare operations for underserved communities.
Operations System Analyst
Operations Systems Analyst improving Scan.com’s national diagnostic imaging network through CRM, reporting, workflow automation, and AI-powered operational systems.
Media Operations Analyst
Marketing Operations Analyst scaling Forbes Advisor’s emerging OpenAI Ads channel. Operating campaigns, experiments, measurement, and reporting for consumer advice and product-comparison content.
Operations Associate
Operations Associate managing recruiting workflows, candidate communications, data accuracy, and reporting. Supporting Rockstar’s GenAI-powered recruiting infrastructure for U.S.-based clients.