AI Support Operations Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
AI support operations specialist optimizing Intercom Fin for SafetyWing’s global social safety net. Improving automated member support, workflows, handoffs, and performance measurement.
Responsibilities:
- Keep the AI agent’s product information up to date by working with internal policy experts
- Analyze where the AI agent succeeds, hands off, or misses; identify root causes and add improvements to the roadmap
- Test changes before and after launch and document outcomes
- Identify opportunities to expand the AI agent into new products and complex support journeys
- Write and refine the AI agent’s guidance, tone, and handoff behavior
- Build, test, and maintain procedures and Intercom workflows
- Partner with Engineering on integrations and technical work
- Ensure smooth handoffs to human support when needed
- Track Intercom capabilities and developments in AI support
- Run pilots and recommend worthwhile innovations
- Share findings with the team
- Coordinate knowledge updates with relevant owners
- Collaborate with Product, Engineering, and Compliance on bugs, data questions, and new capabilities
- Report AI agent performance to Customer Care leadership
- Build a feedback loop for Customer Care issue reporting and resolution
Requirements:
- Configured and improved Intercom Fin, including Guidance, workflows, or Procedures, and can show the results
- Writes clear, accurate, and human responses
- Finds patterns in data, identifies root causes, tests fixes, and measures results
- Comfortable with technical setup and confidently discusses integrations and configuration with engineers
- Follows AI developments and tests new tools while distinguishing hype from real value
- Experience with data privacy, insurance, or healthcare is an extra advantage
- Strong integrity, intellectual curiosity, creativity, willingness to try new things, independent thinking, and openness to new ideas
Benefits:
- Fully remote work environment – work from anywhere globally
- Worldwide health, income, and travel coverage through SafetyWing’s global safety net
- Minimum of four weeks of vacation per year
- New laptop
- Potential to unlock equity compensation
- Yearly home office allowance
Similar Jobs
Game Operations Analyst, Sports
Game Operations Analyst supporting Genius Sports’ live sports data and tracking technology. Configuring game software, validating events, and leading Operators during football and basketball matches.
Operations
Operations talent pool supporting Kota’s regulated employee-benefits business. Contributing across support, partnerships, finance, compliance, people, and strategy.
Senior Billing Operations Associate
Sr. Billing Operations Associate managing denials, payment posting, and remittance reconciliation for Lyra Health’s evidence-based mental health care platform. Supporting accurate health-plan billing operations and process improvement.
Engineering Project/Process Manager
Engineering Project/Process Manager leading capital equipment and process improvements across RRD’s marketing, packaging, print, and business-services manufacturing operations. Managing projects, facility upgrades, suppliers, and continuous improvement programs.
Ecosystem Operations Specialist
Ecosystem Operations Specialist streamlining partner operations for GitLab’s DevSecOps platform. Managing quote-to-cash workflows, partner data, dashboards, compliance, and process improvements.
Dutch Operations Customer Expert
Remote Dutch customer operations expert supporting a major European e-commerce brand. Handling operations responsibilities with rotational shifts and paid training.
Sales Operations Supervisor
Sales Operations Supervisor managing sales operations, order processes, and profitability for CDW, a Fortune 500 technology solutions provider. Partnering with sales leaders and OEMs to drive growth.
Director of Culinary Operations – Food Systems
Remote culinary director strengthening food systems across multi-location restaurants and food operations. Standardizing recipes, quality, safety, training, and profitability through on-site culinary leaders.
Operations Director, Compression Systems & Services
Operations Director leading Ingersoll Rand’s European compression systems manufacturing and aftermarket network. Driving transformation, acquisitions, digitalization, profitability, and multi-site operational excellence.
Office Operations Agent
Office operations agent supporting Desjardins administrative processes, data handling, reporting, and daily operations. Full-time telework role serving Brossard, Lévis, Montréal, and Saint-Eustache locations.
Event & Demo Operations Specialist
Event operations specialist managing client events, demo equipment, and EU logistics. Supporting a sustainable urban mobility company’s trade shows and city engagements.
Operations Manager
Operations Manager leading CACI’s DHS IT field operations and Service Desk program. Managing geographically dispersed teams, service levels, staffing, risks, and CONUS/OCONUS support.
Payment Operations Specialist
Payment Operations Specialist managing deal deployment, payouts, collections, and reconciliations for Capchase’s equipment-financing platform. Investigating payment issues and improving scalable operational workflows.
Client Operations Coordinator – NeuroNav
Client Operations Coordinator supporting NeuroNav’s California disability-services mission through spending plans, provider onboarding, contracts, and payments. Enabling families to access personalized services through the Self-Determination Program.
Partner Operations Analyst
Partner Operations Analyst managing onboarding, partner support, automation, and launches. Scaling operations for Thumbtack’s home-services marketplace.
Data Operations Specialist
Databricks operations specialist supporting Scicom’s production data platforms. Monitoring pipelines, resolving incidents, and improving reliability, security, and cost performance.
Operations Coordinator
Operations Coordinator managing carrier relationships, delivery scheduling, returns, billing support, and customer satisfaction for Ryder’s logistics business.
Cluster Operations & Maintenance Performance Specialist – Visayas
Remote facility maintenance specialist overseeing JLL commercial property operations across North Luzon. Improving maintenance performance, compliance, safety, and energy efficiency.
Operations and Expense Coordinator
Operations and Expense Coordinator supporting reimbursements, purchasing, travel, and reporting. Global education group empowering students through accessible, digital-first learning.
Manager, Recruiting Operations, Planning
Hilton hospitality HR manager leading recruiting onboarding and analytics operations. Improving candidate experience, reporting, workforce planning, and service delivery through data-driven process optimization.